Restaurant Shift Supervisor

Perkins•Blk River Falls, WI

About The Position

As a Service Leader, you will help achieve guest satisfaction by implementing company policies, procedures, programs, and performance standards. You will monitor compliance with company standards and company policies to support a quality work environment and maximum guest satisfaction. Performance directly affects the unit’s sales and profits through consistent guest satisfaction and cost controls. The role requires working in a restaurant environment, including standing and walking continually, and handling busy periods and irregular hours. Compensation is $16.00–$18.00 per hour.

Requirements

Basic sanitation, safety, and customer-service skills, taught through in-house training.
Trustworthiness and reliability when handling guest payments and operating a cash register.
Ability to communicate clearly.
Ability to coordinate multiple tasks simultaneously.
High level of mobility, flexibility, and coordination.
Ability to work irregular hours under heavy stress or pressure during peak times.
Ability to lift and carry serving trays weighing up to 20 pounds for distances up to 30 feet.
Ability to fit through an opening 30 inches wide.
Ability to reach, bend, push, and pull frequently.
Ability to stand and walk continually.
Ability to work around heat, steam, smoke, cold, and odors.

Responsibilities

Ensure guests are properly greeted, seated, and served.
Resolve guest complaints appropriately.
Handle cash, credit card information, gift cards, guest payments, change funds, cash registers, and guest-check control properly.
Maintain facility and equipment through preventive maintenance, repairs, security measures, and compliance with safety and sanitation requirements.
Monitor food temperatures during hot and cold handling to reduce foodborne-illness risks.
Train employees during shifts to support proper and productive performance.
Verify menu items are prepared and served according to standards.
Anticipate, identify, and correct system breakdowns to support guest satisfaction.
Communicate product or service deficiencies, equipment issues, safety problems, and other concerns to the Manager on Duty and coworkers.

Benefits

Educational assistance with DeVry University, including a complimentary laptop; immediate family members are also eligible.
Competitive pay with a service award incentive.
Daily pay through Daily Pay.
Comprehensive health benefits, including medical, dental, and vision coverage.
401(k) retirement savings with company match.
Flexible schedule.
All-you-can-eat pancakes and meal discounts.
Employee discount program.
Career development pathway.
Three college credit hours for completing manager training.