Restaurant Shift Supervisor

MOD Pizza•Redmond, WA

About The Position

At MOD, pizza is a platform for individuality and creating a welcoming space where everyone is valued. The Shift Supervisor builds leadership skills while leading restaurant operations during scheduled shifts and supporting training for new hires, program rollouts, and restaurant standards. The supervisor may be the most senior squad member on a shift and is responsible for helping the team complete essential tasks, deliver outstanding guest experiences, and maintain smooth operations. The role supports restaurant management and leads the squad by providing feedback, answering questions, and offering guidance. The Shift Supervisor models MOD’s purpose, sets the squad up for success, directs team members, and adapts between leading and doing as restaurant needs change. Compensation is $19.00 per hour plus tips. The position requires working at least three shifts and 18 hours per week, including peak demand hours.

Requirements

At least one year of customer service or restaurant experience.
Demonstrated success as a mentor, trainer, or informal leader.
Ability to prioritize and make decisions.
Must be at least 18 years old.
Proven ability to follow and enforce processes and standards, and to correct and coach compassionately.
Ability to remain a calming presence during high-volume periods.
Obtain a food safety certification and/or alcohol beverage certification within 30 days of the start date, or sooner where required by law.
Proficient written and oral communication skills.
Ability to work at least three shifts and 18 hours per week, including peak demand hours determined by the General Manager or District Manager.

Responsibilities

Lead restaurant operations during scheduled shifts and ensure the restaurant is welcoming, clean, organized, and operating to MOD standards.
Deploy squad members effectively, complete Deployment Charts, and adjust assignments throughout the day.
Train newly hired or promoted squad members and support program rollouts and initiatives as assigned.
Help maintain operating systems, restaurant equipment, and technology, including online ordering, catering, fundraising, and customer review systems.
Use MOD tools and standards to promote food safety in the Front of House and Back of House.
Listen to and address squad member and guest concerns; escalate issues requiring resolution to the AM or GM as appropriate.
Manage cash accurately and responsibly, including making change, accessing cash in the safe, and processing refunds.
Take inventory and place orders as needed and with GM support.
Follow Opening, Midday, and Closing shift checklists and complete requirements in a timely manner.
Review email regularly and communicate relevant information from the Slice and other sources to squad members.