Restaurant Shift Supervisor

MOD Super Fast Pizza, LLC•Portland, OR

8h•Onsite

About The Position

The Shift Supervisor leads restaurant operations during scheduled shifts, supports training for new hires and promoted squad members, and helps implement program rollouts and standards. This role may be the most senior squad member on a shift and is responsible for ensuring essential tasks are completed, guests receive outstanding experiences, and restaurant operations run smoothly. The Shift Supervisor supports restaurant management, guides and provides feedback to squad members, and models MOD’s purpose in interactions. The role flexes between leading and performing operational tasks to meet the needs of the restaurant and team. The Shift Supervisor sets the squad up for success, directs work, and helps deliver a welcoming, clean, organized restaurant experience that meets MOD’s standards.

Requirements

At least one year of customer service or restaurant experience.
Demonstrated success as a mentor, trainer, or informal leader.
Ability to prioritize and make decisions.
Must be at least 18 years old.
Proven ability to follow and enforce processes and standards, and to correct and coach compassionately.
Ability to remain a calming presence during periods of high volume.
Must obtain food safety certification and/or alcohol beverage certification within 30 days of the start date, or sooner where required by law.
Proficient written and oral communication skills.
Ability to work at least three shifts and 18 hours per week, including peak demand hours as determined by the General Manager or District Manager.

Responsibilities

Lead restaurant operations during scheduled shifts and direct squad members to support guests and smooth daily operations.
Complete Deployment Charts and adjust assignments throughout the day to ensure squad members are positioned appropriately.
Train newly hired or promoted squad members and support the team with new program rollouts and initiatives.
Help maintain restaurant operating systems, equipment, and technology, including online ordering, catering, fundraising, and customer review systems.
Use MOD tools and standards to help ensure food safety in both the Front of House and Back of House.
Listen to and acknowledge squad member and guest concerns, resolve them where possible, and escalate issues to the AM or GM when appropriate.
Manage cash accurately and responsibly, including making change, accessing the safe, and processing refunds.
Take inventory and place orders as needed and with GM support.
Follow Opening, Midday, and Closing shift checklists and use available tools to complete requirements on time.
Review email regularly and communicate relevant information from the Slice and other sources to squad members.