Restaurant Shift Supervisor

Perkins•Albert Lea, MN

About The Position

As a Service Leader, you are responsible for achieving guest satisfaction by implementing company policies, procedures, programs, and performance standards. You monitor compliance with company standards and execution of policies to support guest satisfaction and a quality work environment. Performance directly affects unit sales and profits through consistent guest satisfaction and cost controls. Other duties and responsibilities may be assigned as required. Perkins Restaurant & Bakery describes itself as a restaurant company focused on personalized service and homestyle food. The posting also notes opportunities for career development and employee benefits.

Requirements

Basic sanitation, safety, and customer-service skills, which are taught through in-house training.
Trustworthiness and reliability when handling guest payments and operating a cash register.
Ability to communicate clearly.
Ability to coordinate multiple tasks simultaneously.
High mobility and flexibility.
Ability to work irregular hours under heavy stress or pressure during peak times.
High level of coordination.
Ability to lift and carry serving trays weighing up to 20 pounds for distances up to 30 feet.
Ability to fit through an opening 30 inches wide.
Ability to reach, bend, push, and pull frequently.
Ability to stand and walk continually.
Ability to work with exposure to heat, steam, smoke, cold, and odors.

Responsibilities

Ensure guests are properly greeted, seated, and served.
Resolve guest complaints appropriately.
Handle cash, credit card information, gift cards, guest checks, change funds, cash registers, and related payment controls properly.
Maintain control of the facility and equipment through preventive maintenance, repairs, security measures, and compliance with safety and sanitation requirements.
Monitor food temperatures during hot and cold handling to reduce foodborne illness risks.
Train employees during shifts to support proper and productive performance.
Verify that menu items are prepared and served according to standards.
Anticipate, identify, and correct operational breakdowns to achieve guest satisfaction.
Communicate with the Manager on Duty and coworkers about product or service deficiencies, equipment issues, and safety problems.
Support unit sales and profits through guest satisfaction and cost controls.

Benefits

Educational assistance with DeVry University; complimentary laptop, with immediate family members also eligible.
Competitive pay with a service award incentive.
Daily pay through Daily Pay.
Comprehensive health benefits, including medical, dental, and vision coverage.
401(k) retirement savings plan with company match.
Flexible schedule.
Pancakes and meal discounts.
Employee discount program.
Development pathway for career growth.
Three college credit hours for completing manager training.