Restaurant Shift Supervisor

MOD Pizza•Portland, OR

About The Position

As a Shift Supervisor at MOD, you lead restaurant operations during scheduled shifts and support training for new hires, program rollouts, and restaurant standards. You may be the most senior squad member on a shift and are responsible for ensuring the team completes essential tasks, provides outstanding guest experiences, and supports smooth operations. You support restaurant management and serve as a leader for the squad by providing feedback, answering questions, and giving guidance. You model and demonstrate MOD’s purpose in your interactions, prepare the squad for the shift and changing restaurant needs, and lead by example. The role flexes between leading and performing tasks to deliver the MOD experience. Compensation is $25.28 per hour, combining a $19.00 hourly wage with average tips of $6.28 per hour earned at this location.

Requirements

At least one year of customer service or restaurant experience.
Demonstrated success as a mentor, trainer, or informal leader.
Proven ability to prioritize and make decisions.
Must be at least 18 years old.
Proven success following and enforcing processes and standards, and correcting and coaching others compassionately.
Ability to remain a calming presence during periods of high volume.
Obtain food safety certification and/or alcohol beverage certification within 30 days of the start date, or sooner where required by law.
Proficiency in written and oral communication.
Ability to work restaurant hours for a minimum of three shifts and 18 hours per week, including peak demand hours as determined by the General Manager or District Manager.

Responsibilities

Lead restaurant operations during scheduled shifts and direct the squad to support guests and smooth operations.
Complete Deployment Charts and adjust squad member assignments throughout the day.
Train newly hired or promoted squad members as assigned and support program rollouts and initiatives.
Ensure operating systems, restaurant equipment, and technology are maintained to meet restaurant goals, including online ordering, catering, fundraising, and customer review systems.
Use MOD tools and standards to support food safety in the Front of House and Back of House.
Listen to squad member and guest concerns, acknowledge them, attempt resolution, and escalate issues to the AM or GM as appropriate.
Manage shift cash accurately and responsibly, including making change, accessing the safe, and processing refunds.
Take inventory and place orders as needed and supported by the GM.
Follow Opening, Midday, and Closing shift checklists and use available tools to complete requirements on time.
Review email regularly and communicate relevant information from the Slice and other sources to squad members.
Model, teach, and demonstrate MOD’s purpose and standards in all interactions.