Three Sisters Cafe, Restaurant Shift Manager

Seneca Gaming Corporation•Niagara Falls, NY

1d•Onsite

About The Position

The Restaurant Shift Manager administers, directs, and controls the effective and efficient operation of restaurants on a shift-to-shift basis, following Seneca Gaming Corporation policies and procedures, Internal Control Standards, and objectives. The role leads restaurant associates, oversees service and product standards, addresses guest and employee concerns, and supports an efficient, customer-oriented operation. The position also handles staffing and administrative tasks, reporting, supply and equipment orders, and cost accountability. Hours are determined by a 24-hour schedule.

Requirements

Must be at least 18 years old upon employment.
High school diploma or equivalent required.
Minimum of two years of food and beverage supervisory experience.
General knowledge of all phases of full-service dining.
Excellent interpersonal, customer service, communication, coaching, team-building, and problem-solving skills.
Computer literacy, including working knowledge of Microsoft Office applications and restaurant automated systems.
Excellent communication skills, including the ability to write routine correspondence and speak effectively to the public, employees, and customers.
Ability to interact effectively with customers and employees and resolve problems or conflicts diplomatically and tactfully.
Ability to demonstrate leadership, fairness, and sensibility toward customers and employees.
Ability to instill a sense of pride and personal responsibility in subordinates.

Nice To Haves

Two-year associate degree or bachelor's degree from a four-year college.

Responsibilities

Train restaurant associates to perform their duties to meet or exceed position objectives, and provide necessary tools and supplies.
Evaluate and direct personnel and provide disciplinary action when needed.
Ensure products served meet established specifications and standards.
Participate in weekly management meetings and attend necessary meetings.
Maintain control of restaurant situations, including guest and employee complaints and other problems.
Report incidents to appropriate supervisors.
Ensure prompt, professional service and speak with guests at tables to obtain feedback about their dining experience.
Handle scheduling, payroll, filing, personnel maintenance, and human resources issues.
Advise the Restaurant Room Manager and/or Restaurants Manager of daily problems and needs, and use available resources to maximize profits.
Complete daily reports, including Daily Manager Reports and Incident Reports.
Prepare paperwork and order supplies and equipment needed for an efficient, customer-oriented operation.
Communicate regularly with associates about casino activities and events and act as a liaison between management and associates.
Ensure staff behavior and appearance meet established standards.
Share accountability for achieving cost, labor, and expense goals.
Evaluate staff performance at 90-day and annual intervals.
Maintain current understanding of information security policies and guidelines, including the Seneca Gaming Corporation Acceptable Use Policy, and comply with them.
Provide exceptional customer service and communicate pleasantly, professionally, and in a friendly manner; maintain a professional work environment with supervisors, managers, and staff.
Meet attendance guidelines and follow regulatory, departmental, and company policies.
Complete required SGC training programs within nine months of employment.