Three Sisters Cafe, Restaurant Shift Manager

Seneca Gaming Corporation • Niagara Falls, NY

3d • Onsite

About The Position

The Restaurant Shift Manager administers, directs, and controls the effective and efficient operation of restaurants on a shift-to-shift basis. The role is performed in accordance with Seneca Gaming Corporation policies and procedures, Internal Control Standards, and objectives. The manager trains and directs restaurant associates, maintains service and product standards, responds to guest and employee concerns, and handles administrative responsibilities such as scheduling, payroll, reports, and supply orders. The manager also communicates casino activities to associates, supports cost and labor goals, and works to provide prompt, professional service to guests.

The position requires leadership, sound judgment, strong communication and customer-service skills, and the ability to work under pressure in a fast-paced casino environment. Work areas are usually moderately loud and may be loud on the casino floor. Smoking is permitted in the work environment. The role involves standing, walking, lifting and carrying up to 50 pounds, and other physical activities.

Requirements

• Must be at least 18 years old upon employment.
• High school diploma or equivalent required.
• Minimum of two years of food and beverage supervisory experience.
• General knowledge of all phases of full-service dining.
• Excellent interpersonal, customer-service, communication, coaching, team-building, and problem-solving skills.
• Computer literacy, including working knowledge of Microsoft Office applications and restaurant automated systems.
• Must demonstrate leadership, fairness, and sensibility toward customers and employees.
• Ability to instill pride and personal responsibility in subordinates.
• Excellent communication skills, including the ability to write routine correspondence and speak effectively with the public, employees, and customers.
• Ability to interact effectively with customers and employees and resolve problems or conflicts diplomatically and tactfully.
• Must be able to stand, walk, and move through all areas of the casino; climb, balance, stoop, kneel, crouch, reach, push, pull, and use fingers and hands for lifting and grasping.
• Must be able to lift and carry up to 50 pounds and perform repetitive motions.
• Must be able to talk to and hear customers and coworkers and assist customers with special needs.
• Must have close visual acuity for job activities and maintain physical stamina and a proper mental attitude to work under pressure in a fast-paced casino environment.

Nice To Haves

• Two-year associate degree or bachelor's degree from a four-year college.

Responsibilities

• Train restaurant associates to perform their duties to meet or exceed performance objectives and provide necessary tools and supplies.
• Evaluate and direct personnel and provide disciplinary action when needed.
• Ensure products served meet established specifications and standards.
• Participate in weekly management meetings and attend other necessary meetings.
• Manage restaurant situations, including guest and employee complaints and other problems.
• Report incidents to appropriate supervisors.
• Ensure prompt, professional service to guests and speak with guests at tables to obtain feedback about their dining experience.
• Handle scheduling, payroll, filing, personnel maintenance, and human resources issues.
• Advise the Restaurant Room Manager and/or Restaurants Manager of daily problems and needs, and use available resources to maximize profits.
• Complete daily reports, including Daily Manager Reports and Incident Reports.
• Prepare paperwork and order supplies and equipment needed for efficient, customer-oriented operations.
• Communicate regularly with associates about casino activities and events and act as a liaison between management and associates.
• Ensure staff behavior and appearance meet established standards.
• Share accountability for cost, labor, and expense goals.
• Evaluate staff performance on a 90-day and annual basis.
• Understand and comply with information-security policies and procedures, including the Seneca Gaming Corporation Acceptable Use Policy.
• Provide exceptional customer service and communicate pleasantly, professionally, and in a friendly manner; maintain a professional work environment.
• Meet attendance guidelines and comply with regulatory, departmental, and company policies.
• Complete required SGC training programs within nine months of commencing employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED