Three Sisters Cafe, Restaurant Server

Seneca Gaming Corporation•Niagara Falls, NY

2d•Onsite

About The Position

The Restaurant Server provides fast, friendly, courteous food and beverage service to guests at Three Sisters Cafe. The role requires interacting with the public, speaking English clearly, remembering details, and performing physical activities such as walking, standing, turning, bending, lifting, and carrying. Duties are performed in accordance with Seneca Gaming Corporation policies and procedures, Internal Control Standards, and objectives. Servers are expected to be punctual and well-groomed in full uniform, provide attentive and professional hospitality, maintain knowledge of the menu, wine lists, daily specials, property information, and service procedures, and work cooperatively with other employees. The position also involves opening, closing, and weekly side work; maintaining clean and stocked stations and restaurant areas; attending to guests throughout service; processing guest checks; following liquor-law and tip-out procedures; and completing required training and meetings. Hours are determined by a 24-hour schedule. The work environment is usually moderately loud and permits smoking. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Must be at least 18 years old upon employment.
Six months of previous customer service experience is required.
Must have an outgoing, friendly personality and cheerful, accommodating disposition.
Must remain calm and professional in a fast-paced environment.
Must possess excellent communication skills, including the ability to write routine correspondence and speak effectively with customers and employees.
Must be able to resolve problems or conflicts diplomatically and tactfully.
Must be able to interact with the public and speak English clearly.
Must be able to stand, walk, and move through all areas of the casino; climb, balance, stoop, kneel, crouch, reach, push, pull, and use fingers and hands for lifting and grasping.
Must be able to lift and carry trays up to 40 pounds and perform repetitive motions.
Must be able to talk to and hear customers and co-workers and assist customers with special needs.
Must have visual acuity to determine the accuracy, neatness, and thoroughness of assigned work.
Must maintain physical stamina and a proper mental attitude to work under pressure in a fast-paced environment and deal effectively with customers, management, employees, and members of the business community.
Must be able to work in an environment where smoking is permitted.

Nice To Haves

High school diploma or equivalent preferred.
High-volume experience preferred.

Responsibilities

Report to work on time, well-groomed, in full uniform, and with the badge on the upper left side of the uniform.
Provide prompt, friendly, courteous food and beverage service to guests.
Use hospitable, friendly, and polite conduct and positive body language with guests, co-workers, and management.
Support the philosophy and goals of Seneca Niagara Casino & Hotel.
Perform duties assigned by the manager or shift manager and assist other employees as needed.
Work in a designated area, remain attentive to guests, and strive to exceed guest expectations.
Follow check and cashing procedures and applicable liquor-law policies and procedures.
Maintain knowledge of the casino and hotel’s history, property map, facility locations, operating hours, and guest inquiry information.
Maintain full knowledge of menus, wine lists, and daily specials.
Greet guests within one minute in a friendly and courteous manner.
Complete daily opening and closing side work and check with a manager or shift manager before clocking out.
Relay guest complaints and compliments to the manager or supervisor on duty.
Follow information-security policies and procedures, including the Seneca Gaming Corporation Acceptable Use Policy.
Provide professional customer service and maintain a professional work environment with supervisors, managers, and staff.
Meet attendance guidelines and follow regulatory, departmental, and company policies.
Complete required SGC training programs within nine months of commencing employment and attend necessary meetings.
Review information posted in designated areas, including stations, upcoming events, and the 86 board.
Review the reservation book for VIPs, special guests, and large parties.
Keep the workstation and wait stations neat, clean, organized, and stocked.
Pre-bus tables and visit all tables during service to ensure guest satisfaction.
Take guest checks to the cashier rather than waiting for guests to take them to the register.
Maintain the general upkeep of the restaurant, including picking up debris and sweeping when needed.
Follow weekly designated side-work duties and all tip-out procedures.
Assist departing guests with coats and chairs, thank them, and invite them to return.