Restaurant Server - Seneca Cafe

Seneca Gaming Corporation•Salamanca, NY

About The Position

The Restaurant Server at Seneca Cafe provides fast, friendly, and courteous food and beverage service to guests. The role requires interacting with the public, speaking clearly in English, remembering details, and performing physical tasks such as walking, standing, turning, bending, lifting, and carrying. Duties must be performed in accordance with Seneca Gaming Corporation policies and procedures, Internal Control Standards, and objectives. Servers work in a designated area, remain attentive to guests, and are expected to exceed guest expectations. They maintain knowledge of the menu, wine lists, daily specials, property information, and applicable service and liquor-law procedures. The position also includes opening and closing side work, maintaining clean and stocked work areas, supporting coworkers, and completing required training and meetings. Work hours are determined by a 24-hour schedule. The work environment is usually moderately loud, permits smoking, and may involve exposure to atmospheric conditions and temperature changes.

Requirements

Must be at least 18 years old upon employment.
Six months of previous customer service experience required.
Outgoing, friendly personality and cheerful, accommodating disposition.
Ability to remain calm and professional in a fast-paced environment.
Excellent communication skills, including the ability to write routine correspondence and speak effectively with customers and employees.
Ability to resolve problems and conflicts diplomatically and tactfully.
Ability to speak English clearly, interact with the public, and remember details.
Ability to stand, walk, and move through all areas of the casino; climb, balance, stoop, kneel, crouch, reach, push, pull, and use fingers and hands for lifting and grasping.
Ability to lift and carry trays weighing up to 40 pounds and perform repetitive motions.
Ability to talk to and hear customers and coworkers and assist customers with special needs.
Ability to exert up to 50 pounds of force occasionally or frequently and up to 20 pounds constantly to move objects.
Visual acuity sufficient to determine the accuracy, neatness, and thoroughness of assigned work.
Physical stamina and an appropriate mental attitude to work under pressure in a fast-paced environment and deal effectively with customers, management, employees, and members of the business community.
Must be able to work in an environment where smoking is permitted.

Nice To Haves

High school diploma or equivalency preferred.
High-volume experience preferred.

Responsibilities

Report to work on time, well-groomed, in full uniform, and wearing a badge on the upper-left side of the uniform.
Provide prompt, friendly, courteous food and beverage service to guests.
Interact hospitably and professionally with guests, coworkers, and management, using positive body language.
Support the philosophy and goals of Seneca Allegany Resort & Casino.
Perform duties assigned by the manager or shift manager and assist other employees as needed.
Know and follow check, cashing, tip-out, and liquor-law procedures.
Work in a designated area, remain attentive to guests, and strive to exceed their expectations.
Know the casino’s history, property map, restroom and telephone locations, and store and restaurant hours to respond to guest inquiries.
Maintain full knowledge of menus, wine lists, and daily specials.
Greet guests within one minute in a friendly and courteous manner.
Complete daily opening, closing, and weekly side-work duties; check with a manager or shift manager before clocking out.
Follow information-security policies and procedures, including the Seneca Gaming Corporation Acceptable Use Policy.
Maintain professional customer service and a professional work environment with supervisors, managers, and staff.
Meet attendance guidelines and follow regulatory, departmental, and company policies.
Complete required SGC training programs within nine months of starting employment and attend necessary meetings.
Review posted information, including station assignments, upcoming events, and the 86 board; review reservations for VIPs, special guests, and large parties.
Keep workstations and wait stations neat, clean, organized, and stocked; maintain the restaurant and clean or sweep as needed.
Pre-bus tables and visit tables during service to check guest satisfaction.
Take guest checks to the cashier rather than waiting for guests to bring them to the register.
Assist departing guests with coats and chairs, thank them, and invite them to return.
Perform duties and meet expectations that may change as needed.