Dual Rate-Restaurant Host/Shift Manager-Seneca Cafe

Seneca Gaming Corporation•Salamanca, NY

About The Position

The Restaurant Host is the primary role and provides fast, friendly, and courteous service to guests by taking reservations, greeting and seating guests, and responding to inquiries. The position requires public interaction, clear English communication, attention to detail, and physical activity including walking, standing, bending, lifting, and carrying. In the Shift Manager capacity, the employee administers, directs, and controls the effective and efficient operation of restaurants on a shift-by-shift basis. All duties are performed in accordance with Seneca Gaming Corporation policies and procedures, Internal Control Standards, and objectives. The position operates within hours determined by a 24-hour schedule.

Requirements

Must be at least 18 years of age upon employment.
High school diploma or equivalency required.
At least two years of food and beverage supervisory experience.
General knowledge of all phases of full-service dining.
Excellent interpersonal, customer service, communication, coaching, team-building, and problem-solving skills.
Computer literacy, including working knowledge of Microsoft Office applications and restaurant automated systems.
Excellent communication skills, including the ability to write routine correspondence and speak effectively with customers and employees.
Ability to interact effectively with customers and employees and resolve problems or conflicts diplomatically and tactfully.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to meet the physical demands of the position, including standing, walking, moving through casino areas, climbing, balancing, stooping, kneeling, crouching, reaching, pushing, pulling, and using fingers and hands for lifting and grasping.
Ability to lift and carry trays weighing up to 40 pounds and perform repetitive motions.
Ability to talk to and hear customers and co-workers and assist customers with special needs.
Ability to exert up to 50 pounds of force occasionally and frequently, and up to 20 pounds constantly to move objects.
Visual acuity sufficient to assess the accuracy, neatness, and thoroughness of assigned work.
Ability to work under pressure in a fast-paced environment and maintain physical stamina and a proper mental attitude.
Ability to work in a moderately loud environment, with louder noise levels on the casino floor, where smoking is permitted and atmospheric conditions may be present.

Responsibilities

Provide prompt, friendly, and courteous food and beverage service to guests.
Report to work on time, well-groomed, and in full uniform.
Treat guests, co-workers, and management hospitably and politely, using positive body language.
Know check and cashing procedures, including use of the POS system.
Maintain records on established time sheets.
Know relevant property information, including Seneca Gaming Corporation history, property maps, facility locations, and store and restaurant hours, and respond to guest inquiries.
Take comp and VIP reservations, answer telephone calls according to procedure, respond to inquiries, and report compliments or problems to the shift manager.
Promote positive customer relations and provide exceptional, professional service.
Keep host areas clean and organized.
Review server stations and shifts at the start of the work shift, monitor service and server performance, and remain aware of activity in each section.
Maintain knowledge of menus, wine lists, and daily specials.
Greet guests within five seconds in a friendly and courteous manner.
Clear and reset tables according to the host manual.
Complete assigned opening and closing side work and check with the manager or shift manager before leaving.
Perform duties assigned by the manager or shift manager and assist other employees as needed.
Follow information security policies and procedures, including the Seneca Gaming Corporation Acceptable Use Policy.
Meet attendance guidelines and comply with regulatory, departmental, and company policies.
Complete required Seneca Gaming Corporation training programs within nine months of employment and attend necessary meetings.
Train restaurant associates, provide necessary tools and supplies, and help them meet or exceed performance objectives.
Evaluate and direct personnel and provide disciplinary action when needed.
Ensure products served meet established specifications and standards.
Participate in weekly management meetings.
Manage restaurant situations, including guest and employee complaints and other problems, and report incidents to appropriate supervisors.
Approach tables to obtain guest feedback about the dining experience.
Handle administrative duties, including scheduling, payroll, filing, personnel maintenance, and HR issues.
Advise the Restaurant Room Manager and/or Restaurants Manager of daily problems and needs and use available resources to maximize profits.
Complete daily reports, including Daily Manager Reports and Incident Reports.
Prepare paperwork and order supplies and equipment needed for efficient, customer-oriented operations.
Communicate Casino activities and events to associates and act as a liaison between management and associates.
Ensure staff behavior and appearance comply with established standards.
Share accountability for cost, labor, and expense goals.