Restaurant Server - Seneca Cafe

Seneca Gaming Corporation•Salamanca, NY

10d•Onsite

About The Position

The Restaurant Server at Seneca Cafe provides fast, friendly, and courteous food and beverage service to guests. The role involves welcoming and attending to guests, taking and delivering orders, maintaining knowledge of menus and specials, handling checks and cashing procedures, and keeping the restaurant and service stations clean, organized, and stocked. Servers are expected to work collaboratively with other employees, follow casino policies and procedures—including liquor and information security requirements—and deliver professional customer service in a fast-paced environment. The position operates within a 24-hour schedule, with hours determined by that schedule. The work environment is usually moderately loud, permits smoking, and may involve exposure to atmospheric conditions and temperature changes.

Requirements

Must be at least 18 years old upon employment.
Six months of previous customer service experience is required.
Must have an outgoing, friendly personality and cheerful, accommodating disposition.
Must remain calm and professional in a fast-paced environment.
Must possess excellent communication skills and be able to write routine correspondence and speak effectively with customers and employees.
Must be able to resolve problems and conflicts diplomatically and tactfully.
Must be able to perform the physical activities and meet the physical demands described for the role, including standing, walking, bending, reaching, lifting, carrying, and repetitive motions.
Must be able to lift and carry trays weighing up to 40 pounds.
Must be able to talk to and hear customers and coworkers and assist customers with special needs.
Must have visual acuity to assess the accuracy, neatness, and thoroughness of assigned work.
Must maintain physical stamina and a proper mental attitude to work under pressure and effectively deal with customers, management, employees, and members of the business community.

Nice To Haves

High school diploma or equivalency preferred.
High-volume experience preferred.

Responsibilities

Report to work on time, well-groomed, in full uniform, and wearing a badge on the upper left side of the uniform.
Provide prompt, friendly, courteous food and beverage service to guests.
Interact hospitably and professionally with guests, coworkers, and management, using positive body language.
Support the philosophy and goals of Seneca Allegany Resort & Casino and work collaboratively with employees across shifts.
Perform duties assigned by the manager or shift manager.
Be familiar with check and cashing procedures.
Work in a designated area, remain attentive to guests, and strive to exceed their expectations.
Follow policies and procedures pertaining to liquor laws and information security.
Know the casino's history, property map, restroom and telephone locations, and store and restaurant hours to respond to guest inquiries.
Maintain full knowledge of menus, wine lists, and daily specials.
Greet guests within one minute in a friendly and courteous manner.
Complete daily opening and closing side work, follow weekly side work assignments, and check with a manager before clocking out.
Complete required SGC training programs within nine months of starting employment and attend necessary meetings.
Review posted information, including station information, upcoming events, and the 86 board.
Review reservations to identify VIPs, special guests, and large parties.
Keep workstations and wait stations neat, clean, organized, and stocked; maintain the general upkeep of the restaurant.
Pre-bus tables and visit tables during service to check guest satisfaction.
Take guest checks to the cashier rather than leaving guests to take them to the register.
Assist departing guests with coats and chairs, thank them, and invite them to return.
Follow tip-out procedures and meet attendance expectations while complying with regulatory, departmental, and company policies.