Restaurant Busser - Seneca Cafe

Seneca Gaming Corporation•Salamanca, NY

About The Position

The Restaurant Busser at Seneca Cafe provides fast, friendly, and courteous service to guests. The role involves working in a designated area, staying attentive to guests, supporting coworkers, and helping meet guest expectations. Duties include clearing and resetting tables, completing opening and closing side work, maintaining clean and organized work areas, and responding to guest inquiries using knowledge of the property, menu, wine lists, and daily specials. The busser must follow company policies, procedures, information-security requirements, and applicable regulatory and departmental guidelines. Work hours are determined by a 24-hour schedule. The work environment is usually moderately loud, permits smoking, and may include exposure to atmospheric conditions and temperature changes. Starting pay is $10.70; compensation is negotiable based on experience and education.

Requirements

Must be at least 18 years old upon employment.
Must possess excellent communication skills and be able to write routine correspondence and speak effectively with customers and employees.
Must be able to resolve problems or conflicts diplomatically and tactfully.
Must be able to interact with the public, speak English clearly, and retain details.
Must be able to stand, walk, and move through all areas of the casino; climb, balance, stoop, kneel, crouch, reach, push, pull, and use fingers and hands for lifting and grasping.
Must be able to lift and carry up to 50 pounds; trays may weigh up to 60 pounds.
Must be able to perform repetitive motions and talk to and hear customers and coworkers.
Must have visual acuity to assess the accuracy, neatness, and thoroughness of assigned work.
Must maintain physical stamina and a proper mental attitude while working under pressure in a fast-paced environment and dealing effectively with customers, management, employees, and business-community members.
Must be able to assist customers with special needs.

Nice To Haves

High school diploma or equivalent preferred.
Previous customer service experience preferred.

Responsibilities

Report to work on time, well-groomed, in full uniform, and wearing the required badge.
Balance and carry trays to tables, which may weigh up to 60 pounds.
Provide hospitable, friendly, and polite service to guests, coworkers, and management.
Support the philosophy and goals of Seneca Allegany Resort & Casino.
Perform duties assigned by the manager or shift manager and assist other employees as needed.
Work in a designated area, remain attentive to guests, and strive to exceed guest expectations.
Use knowledge of the property’s history, map, facilities, and operating hours to respond to guest inquiries.
Maintain knowledge of menus, wine lists, and daily specials.
Stay aware of activities occurring in each station.
Clear and reset tables according to the bus person manual.
Complete assigned opening and closing side work and check with a manager or shift manager before clocking out.
Follow information-security policies and procedures, including the Seneca Gaming Corporation Acceptable Use Policy.
Meet attendance guidelines and comply with regulatory, departmental, and company policies.
Complete required SGC training programs within nine months of starting employment and attend necessary meetings.
Maintain a neat and organized work station; check chairs for crumbs, remove litter, and carpet sweep when needed.
Clean and organize tray stands daily.
Maintain the bread area and other kitchen areas as needed, promptly clean spills, and wipe walls on the server side and in the back-of-house dish area when needed.