Three Sisters Cafe, Restaurant Server

Seneca Gaming Corporation•Niagara Falls, NY

4d•Onsite

About The Position

The Restaurant Server at Three Sisters Cafe provides fast, friendly, and courteous food and beverage service to guests. The position involves interacting with the public, speaking English clearly, remembering details, and performing physical activities such as walking, standing, bending, lifting, and carrying. Duties must be performed in accordance with Seneca Gaming Corporation policies and procedures, Internal Control Standards, and objectives. Servers work in a designated area, remain attentive to guests, and aim to exceed guest expectations. They must be knowledgeable about the menu, wine lists, daily specials, property information, and applicable service procedures. The role also includes maintaining an organized workstation and wait stations, completing assigned side work, supporting coworkers, and helping keep the restaurant clean. Work hours are determined by a 24-hour schedule. The work environment is usually moderately loud, and smoking is permitted.

Requirements

Must be at least 18 years old upon employment.
Six months of previous customer service experience is required.
Must have excellent communication skills and be able to speak English clearly.
Must be able to write routine correspondence and communicate effectively with customers and employees.
Must be able to resolve problems and conflicts diplomatically and tactfully.
Must have an outgoing, friendly personality and a cheerful, accommodating disposition.
Must remain calm and professional in a fast-paced environment.
Must be able to remember details and interact with the public.
Must be able to stand, walk, and move through all areas of the casino.
Must be able to climb, balance, stoop, kneel, crouch, reach, push, pull, and use fingers and hands for lifting and grasping.
Must be able to lift and carry trays weighing up to 40 pounds.
Must be able to perform repetitive motions and talk to and hear customers and coworkers.
Must be able to assist customers with special needs.
Must be able to exert up to 50 pounds of force occasionally and frequently, and up to 20 pounds constantly to move objects.
Must have visual acuity to assess the accuracy, neatness, and thoroughness of assigned work.
Must maintain physical stamina and a proper mental attitude to work under pressure in a fast-paced environment and deal effectively with customers, management, employees, and members of the business community.
Must be able to work in an environment where smoking is permitted and where noise is usually moderately loud.

Nice To Haves

High school diploma or equivalency preferred.
High-volume experience preferred.

Responsibilities

Report to work on time, well-groomed, in full uniform, and wearing a badge on the upper left side of the uniform.
Provide prompt, friendly, courteous food and beverage service to guests.
Interact hospitably and professionally with guests, coworkers, and management.
Support the philosophy and goals of Seneca Niagara Casino & Hotel.
Perform duties assigned by the manager or shift manager and assist other employees as needed.
Understand and follow check and cashing procedures and applicable liquor laws.
Work in a designated area, remain attentive to guests, and strive to exceed their expectations.
Know the property’s history, layout, facilities, and business hours to answer guest inquiries efficiently.
Maintain full knowledge of menus, wine lists, and daily specials.
Greet guests within one minute in a friendly and courteous manner.
Complete assigned opening, closing, and weekly side work, and check with a manager or shift manager before clocking out.
Relay guest complaints and compliments to the manager or supervisor on duty.
Follow information security policies and procedures, including the Seneca Gaming Corporation Acceptable Use Policy.
Meet attendance guidelines, comply with regulatory, departmental, and company policies, complete required training, and attend necessary meetings.
Review designated posted information, including station information, upcoming events, and the 86 board.
Review the reservation book for VIPs, special guests, and large parties.
Maintain a neat, organized workstation and keep wait stations clean, organized, and stocked.
Pre-bus tables and visit tables during service to check guest satisfaction.
Take guest checks to the cashier.
Maintain the general upkeep of the restaurant, including picking up litter and sweeping as needed.
Assist guests with coats and chairs when they depart, thank them, and invite them to return.
Follow tip-out procedures.