Three Sisters Cafe, Restaurant Host
About The Position
The Restaurant Host provides fast, friendly, and courteous service to guests by taking reservations, greeting and seating guests, and handling inquiries. The role requires interacting with the public, speaking English clearly, remembering details, and performing physical activities such as walking, standing, turning, bending, lifting, and carrying. Duties are performed in accordance with Seneca Gaming Corporation policies, procedures, Internal Control Standards, and objectives. The host works within a fast-paced casino restaurant environment where smoking is permitted and the noise level is usually moderately loud. Hours are determined by a 24-hour schedule.
Requirements
- Must be at least 18 years old upon employment.
- Previous customer service experience is required.
- Must have an outgoing, friendly personality and a cheerful, accommodating disposition.
- Must possess excellent communication skills.
- Must be able to write routine correspondence and speak effectively with customers and employees.
- Must be able to resolve problems and conflicts diplomatically and tactfully.
- Must be able to stand, walk, and move through all areas of the casino.
- Must be able to climb, balance, stoop, kneel, crouch, reach, push, pull, and use fingers and hands for lifting and grasping.
- Must be able to perform repetitive motions.
- Must be able to talk to and hear customers and coworkers, and assist customers with special needs.
- Must have close visual acuity to perform job activities.
- Must have the physical stamina and mental attitude to work under pressure in a fast-paced environment and deal effectively with customers, management, employees, and business community members.
- Must be able to work in an environment where smoking is permitted.
Nice To Haves
- High school diploma or equivalency preferred.
Responsibilities
- Provide prompt, friendly, courteous food and beverage service to guests.
- Arrive on time, well-groomed, and in full uniform.
- Treat guests, coworkers, and management hospitably and politely, using positive body language.
- Follow check and cashing procedures, including use of the POS system.
- Maintain records on established time sheets.
- Learn the casino and hotel property, including its history, map, facilities, and operating hours, to answer guest inquiries efficiently.
- Take comp and VIP reservations, answer telephone calls according to procedure, respond to inquiries, and report compliments or problems to the shift manager.
- Promote positive customer relations and provide exceptional, professional customer service.
- Keep host areas clean and organized.
- Review server stations and shifts at the start of the work shift.
- Maintain knowledge of the menu, wine lists, and daily specials.
- Monitor activities in each section, including service and server performance.
- Greet guests within five seconds in a friendly and courteous manner.
- Clear and reset tables according to the host manual.
- Complete designated opening and closing side work and check with the manager or shift manager before leaving.
- Perform duties assigned by the manager or shift manager and assist other employees as needed.
- Understand and comply with information security policies and procedures, including the Seneca Gaming Corporation Acceptable Use Policy.
- Meet attendance guidelines and comply with regulatory, departmental, and company policies.
- Complete required SGC training programs within nine months of starting employment.
- Attend necessary meetings.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
