Restaurant Host

Churchill Downs Incorporated•Louisville, KY

About The Position

The Host at Oliver’s Chophouse and Bourbon Bar greets and seats guests for food and beverage service while maintaining the seating flow and service of the dining room. The role calls for a warm, professional approach to guest interactions, attention to detail, and the ability to remain calm and accurate in a fast-paced environment. The Host maintains a clean, orderly host podium and presentable dining room, follows standard operating procedures, and works safely and with sanitation, efficiency, and guest loyalty in mind. The Host communicates with guests and Team Members and uses communication devices and table-management systems to support service. The employee circulates throughout assigned areas, including the smoking area, and works in an environment where noise is usually moderate to loud. The position requires flexibility to work nights, weekends, and holidays.

Requirements

Ability to maintain positive interpersonal working relationships among personnel.
Ability to work effectively with others in a fast-paced environment.
Excellent oral and written communication skills.
Willingness to work flexible hours, including weekends, holidays, and nights.
Ability to obtain and maintain a valid Kentucky gaming/racing license.
Customer service or food and beverage experience is preferred.

Nice To Haves

Experience with OpenTable is preferred.
Customer service or food and beverage experience is preferred.

Responsibilities

Greet guests warmly on arrival and acknowledge them on departure.
Seat guests and maintain the seating flow and service of the dining room.
Present and maintain a professional appearance and attitude, using a warm tone, a smile, and eye contact.
Follow all Standard Operating Procedures (SOPs).
Work safely and with sanitation, efficiency, and guest loyalty in mind.
Pay close attention to detail and ensure items are correct.
Keep the host podium clean and orderly and ensure the dining room floor is presentable.
Maintain confidentiality and security of relevant information.
Use telephones, two-way radios, guest paging systems, and computerized and manual table-management systems.
Interact and communicate with guests to support positive guest relations and loyalty.
Work effectively with diverse people and different levels of authority, including guests and Team Members.
Multi-task, complete tasks with minimal supervision, and maintain a sense of urgency regardless of business volume.
Treat internal and external guests with dignity, kindness, and respect, and strive to exceed their expectations.
Circulate throughout assigned areas, including the smoking area, while observing players and machine operation.