Restaurant Host

Angel Of The Winds Casino Resort•Arlington, WA

About The Position

The Restaurant Host welcomes guests and provides friendly, professional, attentive service at Angel of the Winds Casino Resort. The role manages seating and dining-room assignments, waiting lists, guest inquiries, reservations, room-service orders, and restaurant cash transactions. It also helps maintain clean, sanitary, and well-stocked work areas and follows applicable food-safety guidelines. The operation runs 24 hours a day, seven days a week, and the position requires work on nights, weekends, special events, and holidays as needed.

Requirements

Exceptional guest-service skills.
Must be at least 18 years of age.
Ability to maintain professional, courteous, and effective working relationships with all organizational levels and outside business contacts.
Customer-service orientation and excellent verbal and written communication skills.
Ability to multitask and work independently.
One to three months of related work experience and/or training, or an equivalent combination of education and experience.
One to three months of cash-handling experience.
Must be able to obtain and maintain a Class B gaming license from the Stillaguamish Tribal Gaming Agency.
Must be able to obtain and maintain a Washington State Health Card (Food Worker Card).
Ability to receive detailed information through oral and written communication.
Ability to exert up to 50 pounds of force occasionally, up to 20 pounds frequently, and up to 10 pounds constantly to move objects.
Ability to perform repetitive movement daily, with sedentary work and occasional bending and crouching.

Responsibilities

Greet and interact with guests in a friendly, professional, and attentive manner.
Escort guests to restaurant tables and present clean menus.
Plan station organization and dining-room assignments.
Add guests to the waiting list and accurately communicate wait times.
Track which tables are clean, dirty, or occupied.
Collect money and return change accurately and promptly.
Operate, balance, and reconcile the cash till and point-of-sale system.
Respond to guest questions about menu offerings and specials.
Keep work stations stocked, neat, clean, and sanitary.
Answer phones for reservations and room service.
Ring in room-service orders and provide them to the server assistant promptly.
Follow applicable food-safety and sanitation guidelines.
Be responsible for money received and disbursed during restaurant operating hours.
Work days, nights, weekends, special events, and holidays as needed.
Perform other duties as assigned.