Restaurant Host

MPM Macon•Fort Myers, FL

About The Position

The Restaurant Host is responsible for greeting and seating guests in the Beacon Rooftop dining areas, ensuring they receive a warm, friendly, and enthusiastic welcome and are seated as quickly as possible. The host communicates with guests and team members, helps maintain a clean and ready dining area, and supports restaurant operations and guest service. The position may also assist with scheduling stations, menu revisions, and other duties as requested by management. Mainsail Lodging & Development is a drug-free workplace. Candidates offered a position must complete pre-employment screening, including a background test and drug screen. Mainsail is an Equal Opportunity Employer and does not discriminate on the basis of protected characteristics under applicable law.

Requirements

High school diploma or higher.
Excellent customer service skills.
Excellent verbal and written communication skills.
Ability to use technology such as tablets and iPads.
Ability to sit or stand for extended periods of time.
Ability to communicate clearly.
Ability to lift 20 pounds or more.
Corrected vision to normal range.
Ability to make sound judgments quickly.
Ability to work on multiple tasks and make appropriate progress toward deadlines.
Ability to manage differing personalities within the office, hotel, and community.
Ability to maintain the highest degree of confidentiality.
Ability to work effectively in stressful, high-pressure situations.
Ability to anticipate, prevent, identify, and solve workplace challenges.

Nice To Haves

Previous hospitality experience preferred.
At least one year of host experience in the Southwest Florida area preferred.

Responsibilities

Welcome guests genuinely and seat them as quickly as possible.
Converse with guests in a friendly, hospitable, and informative manner.
Use a rotation method to ensure seating is fair.
Report to work on time and in proper uniform or approved attire.
Work as a team with all team members within the hotel.
Check the assigned greeter station for cleanliness.
Ensure the front of the restaurant is clean and objects are dust free.
Check that tables are set up and ready for guests.
Communicate with servers when seating tables and assist servers when necessary.
Maintain knowledge of all areas within the hotel.
Communicate the flow of private dining rooms to managers and observe that flow.
Assist with detailing tables and remove items not in use, including extra place settings.
Never solicit tips.
Attend monthly department meetings and daily stand-ups.
Perform other duties requested by management to service guests.
Use the MICROS point-of-sale system.
Assist managers with daily duties, such as scheduling stations.
Assist with menu revisions when needed.
Follow procedures in the training manual.