Restaurant Host

JACK Entertainment•Warrensville Heights, OH

12h

About The Position

The Maitre’D/Host ensures guests are cheerfully greeted in person and by telephone, and seats arriving guests in a timely manner. As the restaurant’s first and last impression, the host helps ensure guests enjoy their dining experience. The position requires professional customer service, communication, attention to detail, and the ability to work independently and as part of a team in a fast-paced environment. The host welcomes guests and coworkers, determines party size and accommodation needs, manages seating and wait times, rotates server stations, and helps ensure tables and restaurant areas are clean and properly prepared. The role also includes answering phones, taking reservations when available, completing opening and closing paperwork, managing reservation and VIP player-tracking functions, coordinating guest comping issues with the Racino Host department, and processing payments accurately through the point-of-sale system.

Requirements

High school diploma or GED required.
Minimum of 6 months to 1 year of work-related experience.
Must be able to obtain an Ohio Lottery Commission license.
Effective professional communication in English, verbally and in writing; must be able to read, write, speak, and understand English.
Neat and professional appearance.
Attention to detail and accuracy.
Ability to interact with customers, the public, and coworkers.
Ability to use a computer and/or cash register and operate other necessary office equipment.
Cash-handling skills.
Ability to work independently and as part of a team.
Ability to work at a fast pace and in stressful situations, manage multiple projects, and adapt to changing priorities and unforeseen obstacles.
Ability to speak distinctly and persuasively.
Ability to work varied shifts, weekends, and holidays as needed.
Ability to stand for prolonged periods or an entire shift; maneuver throughout the property and between floors using stairways or escalators, including stairways with a minimum of 20 steps.
Ability to lift and carry up to 50 pounds and push, pull, reach, bend, twist, stoop, and kneel.
Ability to respond to visual and aural cues and adapt to extreme temperature changes.
Ability to tolerate areas containing second-hand smoke, high noise levels, bright lights, and dust.
Familiarity with phases and operations of the kitchen, with a sense of urgency and ability to respond to changing business demands.

Responsibilities

Greet guests and coworkers courteously from arrival through departure, providing enthusiastic customer service.
Determine party size, smoking preference, accessibility needs, and other guest accommodations.
Seat arriving guests promptly, provide accurate wait times, and rotate server stations appropriately.
Assist service staff with clearing, cleaning, and setting tables.
Keep restaurant areas clean, particularly the entrance and podium area.
Answer telephones using company-standard phone etiquette.
Accept restaurant reservations based on availability.
Follow opening and closing procedures, including completing required paperwork and reports.
Manage reservations, VIP player tracking, and special requests, and coordinate guest comping issues with the Racino Host department.
Accept payments, provide accurate change, and use the point-of-sale system and multiple payment methods accurately.