Restaurant Host

Sage Hospitality Group•Savannah, GA

1d•Onsite

About The Position

The Restaurant Host maintains an efficient and courteous restaurant operation by greeting arriving customers, seating them, establishing rapport, and assisting with restaurant service. The role also receives and accurately processes payment for restaurant charges and helps maintain organized daily business records. The Emporium Kitchen & Wine Market is located within Perry Lane Hotel in Savannah’s historic district. It is a food and beverage venue offering wine experiences, classes, and food and beverage service. The team seeks welcoming, creative, polished team members who value hospitality and service.

Requirements

High school diploma or equivalent.
At least 3 months of experience in a position involving substantial cash handling and customer service.
High-school-graduate-level mathematical aptitude.
Knowledge of standard cash-handling procedures and computerized cash-register systems.
General knowledge of customer service skills, restaurant operations, and food-service principles.
Ability to communicate verbally and in writing in English, follow written and verbal instructions, and handle more than one task at a time.
Ability to use tact and understanding when addressing customer-service problems, including stressful and highly emotional situations.
Ability to handle coins and writing utensils, grasp handles, push buttons, and carry dishes.
Ability to lift and carry trays and bus tubs weighing up to 10 pounds.
Ability to stand throughout the entire shift and lift arms above the head to retrieve objects from shelves.
Vision sufficient to read written communications, computer screens, and printouts, distinguish colors, and survey the room in dim lighting.

Responsibilities

Greet arriving customers cordially, escort them to assigned tables, issue menus, and accommodate special needs or requests.
Assign sections and notify servers of new seats so customers receive prompt attention.
Remain visible during the shift at the cashier station and circulate through the restaurant to assist servers, respond to customer requests, and assess operations.
Receive payments and process transactions on the computerized cash register, counting change aloud.
Verify guest checks for accurate pricing, discounts, and payment methods.
Ensure charge vouchers are complete and verify dates, charge amounts, authorization numbers, and signatures.
Solicit feedback from departing customers and take written notes for management.
Distribute and account for checks issued to servers by maintaining an accurate written issuance log throughout the shift.
Count daily revenues using a calculator, balance them against cash-register reports, and promptly alert management to discrepancies.
Balance and reconcile computerized and manual reports at the end of each shift and prepare organized business records for the Accounting Department.
Help keep the restaurant clean and attractive through vacuuming, sweeping, general cleaning, and sidework.
Check table and seating setup before opening.
Report maintenance or housekeeping discrepancies to management in writing.
Maintain a professional appearance and friendly, cheerful, courteous demeanor.