Restaurant Host

Angel Of The Winds Casino Resort•Arlington, WA

11h

About The Position

The Restaurant Host greets and assists guests, manages seating and waiting lists, supports reservations and room service, and handles restaurant payments. The role requires exceptional, professional guest service and adherence to food safety and sanitation guidelines. Work may include days, nights, weekends, special events, and holidays as needed in a 24-hour, 7-day-a-week operation. Duties and requirements may change as needed.

Requirements

Exceptional guest service skills.
Must be at least 18 years of age.
Ability to maintain professional, courteous, and effective working relationships with all organizational levels and outside business contacts.
Customer-service orientation, excellent verbal and written communication skills, and the ability to multitask and work independently.
One to three months of related work experience and/or training, or an equivalent combination of education and experience.
One to three months of cash-handling experience.
Ability to obtain and maintain a Class B gaming license from the Stillaguamish Tribal Gaming Agency.
Ability to obtain and maintain a Washington State Health Card (Food Worker Card).
Ability to receive detailed information through oral and written communication.
Ability to exert up to 50 pounds of force occasionally, up to 20 pounds frequently, and up to 10 pounds constantly to move objects.
Ability to perform repetitive movement daily, sedentary work, and occasional bending and crouching.

Responsibilities

Greet and interact with guests in a friendly, professional, and attentive manner.
Escort guests to restaurant tables and present clean menus.
Organize station planning and dining room assignments.
Record guests on the waiting list and accurately quote wait times.
Track clean, dirty, and occupied tables.
Collect payments and return change accurately and promptly.
Operate, balance, and reconcile the cash till and point-of-sale (POS) system.
Respond to guest questions about menu offerings and specials.
Keep workstations stocked, neat, clean, and sanitary.
Answer phones for reservations and room service.
Enter room service orders and promptly provide them to the server assistant.
Follow applicable food safety and sanitation guidelines.
Be responsible for all money coming into and going out of the restaurant during operating hours.
Work days, nights, weekends, special events, and holidays as needed.
Perform other duties as assigned.