Three Sisters Cafe, Restaurant Host

Seneca Gaming Corporation•Niagara Falls, NY

About The Position

The Restaurant Host provides fast, friendly, and courteous service to guests by taking reservations, greeting and seating guests, and responding to guest inquiries. The role requires interacting with the public, speaking English clearly, remembering details, and performing physical activities including walking, standing, turning, bending, lifting, and carrying. Duties must be performed in accordance with Seneca Gaming Corporation policies and procedures, Internal Control Standards, and objectives. The host provides food and beverage service, maintains familiarity with check and cashing procedures and the POS system, and keeps records on established time sheets. The host must know relevant property information, including the casino and hotel’s history, property map, facility locations, and business hours, and must be familiar with menus, wine lists, and daily specials. The position also involves taking comp and VIP reservations, answering telephone calls, monitoring service and server performance, maintaining host areas, clearing and resetting tables, and completing opening and closing side work. The role requires a professional, hospitable approach with guests, co-workers, and management, as well as compliance with information security, attendance, regulatory, departmental, and company policies. The host attends required meetings and training, assists other employees as needed, and performs duties assigned by a manager or shift manager. Hours are determined by a 24-hour schedule. The work environment is usually moderately loud, permits smoking, and may involve environmental and atmospheric conditions. Physical stamina and the ability to work under pressure in a fast-paced environment are required.

Requirements

Must be at least 18 years old upon employment.
Previous customer service experience is required.
Must have an outgoing, friendly personality and a cheerful, accommodating disposition.
Must possess excellent communication skills.
Must be able to write routine correspondence and speak effectively and interact well with customers and employees.
Must be able to resolve problems and conflicts diplomatically and tactfully.
Must be able to stand, walk, and move through all areas of the casino.
Must be able to climb, balance, stoop, kneel, crouch, reach, push, pull, and use fingers and hands for lifting and grasping.
Must be able to perform repetitive motions.
Must be able to talk to and hear customers and co-workers and assist customers with special needs.
Must have close visual acuity to perform job activities.
Must have the physical stamina and proper mental attitude to work under pressure in a fast-paced environment and deal effectively with customers, management, employees, and members of the business community.
Must be able to interact with the public, speak English clearly, remember details, and perform physical exertion including turning, bending, lifting, and carrying.
Must comply with Seneca Gaming Corporation policies and procedures, Internal Control Standards, information security policies, and applicable attendance, regulatory, departmental, and company policies.

Nice To Haves

High school diploma or equivalency preferred.

Responsibilities

Provide prompt, friendly, and courteous food and beverage service to guests.
Report to work on time, well-groomed, and in full uniform.
Maintain a hospitable, friendly, and polite manner with guests, co-workers, and management, using positive body language.
Follow check and cashing procedures, including use of the POS system.
Maintain records on established time sheets.
Know the casino and hotel history, property map, locations of restrooms and telephones, and operating hours of stores and restaurants; respond efficiently to guest inquiries.
Take comp and VIP reservations; answer telephone calls according to procedure, respond to inquiries, and report compliments or problems to the shift manager.
Promote positive customer relations and provide exceptional, professional customer service.
Clean and organize host areas as needed.
Review server stations and shifts at the beginning of the work shift.
Maintain knowledge of menus, wine lists, and daily specials.
Remain aware of activities in each section and visibly monitor service and server performance.
Greet guests within five seconds in a friendly and courteous manner, using positive body language.
Clear and reset tables according to the host manual.
Complete designated daily opening and closing side work and check with the manager or shift manager before leaving.
Perform duties assigned by the manager or shift manager and assist other employees as required.
Maintain an understanding of information security policies and guidelines, including the Seneca Gaming Corporation Acceptable Use Policy, and comply with them at all times.
Maintain a professional work environment with supervisors, managers, and staff.
Meet job attendance guidelines and comply with regulatory, departmental, and company policies.
Complete required SGC training programs within nine months of commencing employment.
Attend necessary meetings.