Restaurant Services Supervisor FT (Blue Oak) - Must be 21 years

Table Mountain Casino Resort•Friant, CA

4d•Onsite

About The Position

Under general direction from the Restaurant Services Manager, the Restaurant Services Supervisor is responsible for the daily supervision of casino food and beverage outlets. The role ensures food and beverage operations meet established quality, service, safety, and financial goals and comply with applicable laws and regulations. The position supervises outlet staff and operations, supports guest service, maintains standards for cleanliness and food quality, and helps manage staffing, training, inventories, and department performance. Duties are illustrative and not all-inclusive.

Requirements

High school diploma or equivalent, unless waived by Human Resources Management.
Three years of cash handling and guest service experience.
Excellent leadership, interpersonal, written and verbal communication, decision-making, and problem-solving skills.
Successfully pass a pre-employment drug/alcohol screen and background investigation, and obtain and maintain a gaming license.
Knowledge of principles and practices in the food and beverage or hospitality industries.
Knowledge of food service quality and safety standards.
Knowledge of proper spelling, grammar, punctuation, and basic arithmetic.
Skill in using business computers and office machines in a Windows environment, including Word, Excel, Access, and presentation software such as PowerPoint.
Skill in preparing, reviewing, and analyzing operational and financial reports.
Skill in leading, supervising, training, and evaluating assigned staff.
Skill in analyzing problems, projecting consequences, identifying solutions, and implementing recommendations.
Ability to communicate effectively in English, verbally and in writing.
Ability to establish and maintain professional relationships with people of varied social and cultural backgrounds and coworkers at all levels.
Ability to maintain confidentiality, analyze situations, and adopt appropriate courses of action.
Ability to work independently, meet strict timelines, make sound decisions, and exercise independent judgment.
Ability to manage multiple priorities simultaneously and interpret applicable federal, state, county, and local laws, regulations, and requirements.
Ability to talk and hear; stand, walk, sit, use hands and fingers, handle or feel objects, tools, or controls, and reach with hands and arms.
Ability to frequently lift and/or move up to 50 pounds.
Vision abilities including close, distance, peripheral, depth, and color vision, and the ability to adjust focus.
Must be able to work nights, weekends, and holidays.

Nice To Haves

Three years of supervisory experience preferred.

Responsibilities

Identify guest service needs and deploy staff resources to provide excellent guest service.
Oversee food and beverage operations and improve staff effectiveness through counseling, training, and recommendations for disciplinary action.
Plan, delegate, monitor, and appraise employee tasks and results in a timely manner.
Coordinate schedules for servers, bartenders, expediters, and bussers to maintain optimum staffing levels.
Evaluate operations and identify opportunities to increase food revenue, reduce expenses, and maximize productivity without compromising guest satisfaction.
Oversee maintenance and sanitation of assigned outlets and equipment to protect assets, comply with regulations, and ensure a safe workplace.
Ensure dishes, service ware, and preparation utensils are consistently clean.
Maintain high standards of food quality, freshness, presentation, and alignment with industry standards.
Monitor the work safety program to minimize work-related accidents.
Host staff meetings and keep leadership informed by attending meetings and submitting reports.
Assist with daily and month-end inventories and maintain accurate records of food and beverage supplies, including forms, order guides, transfer and purchase logs, and manuals.
Perform monthly supply inventories.
Supervise offsite food and beverage functions as needed.
Verify that food and beverage services follow the Restaurant Services Manager's direction, casino service standards, performance objectives, and cleanliness and appearance requirements.
Assist the Restaurant Services Manager in monitoring personnel training, including sequence of service, ServSafe, and guest service standards.
Provide Team Members with tools needed to perform their duties.
Ensure compliance with casino and food and beverage operating policies, procedures, and regulations.
Remain visible in outlets and on the casino floor throughout the shift.
Assist with work and break schedules and Team Member evaluations.
Support Team Member career development through mentoring and coaching.
Meet with guests to resolve concerns according to guest service standards and procedures.
Maintain confidentiality of privileged information.
Perform other duties as required.