Server/Cashier FT (Food Court) - Must be 21 years

Table Mountain Casino Resort•Friant, CA

About The Position

Under general direction from the Restaurant Services Supervisor, the Server/Cashier helps maintain an efficient and profitable restaurant operation. The role involves taking guest orders, delivering food, drinks, and merchandise, providing pleasant and efficient service, and accurately processing transactions, bills, and payments according to established policies and procedures. The employee prepares food and beverages to recipes and prep sheets; maintains food displays, stations, inventory, and supplies; and follows food safety, sanitation, and regulatory standards. The position also involves using the POS system, handling cash, maintaining clean and stocked dining and service areas, answering guest questions, promoting special offerings, and applying upselling and responsible alcohol-service practices. Duties listed are illustrative and not all-inclusive; other duties may be assigned as required.

Requirements

High school diploma or GED, unless waived by Human Resources Management.
Six months of customer-service experience.
Must be at least 21 years old.
Must successfully pass a pre-employment drug/alcohol screen and background investigation, and obtain and maintain a gaming license.
Knowledge of restaurant operations and food-service principles.
Basic math and arithmetic knowledge.
Knowledge of menu items, including entrees, side dishes, beverages, alcoholic and non-alcoholic drinks, wine, and desserts.
Knowledge of proper hand and tray service, menus, and restaurant operations.
Excellent customer-service skills and the ability to create a friendly atmosphere.
Computer-equipment and POS-system skills; ability to operate a cash register.
Effective verbal and written communication skills.
Ability to interact and maintain good working relationships with people from varied social and cultural backgrounds and with coworkers at all levels.
Ability to work independently, meet strict timelines, and interpret written and oral instructions.
Ability to talk and hear; stand, walk, sit, use hands and fingers, handle or feel objects, tools, or controls, and reach with hands and arms.
Frequently lift and/or move up to 50 pounds.
Required vision abilities include close, distance, peripheral, depth, and color vision, and the ability to adjust focus.
Must be able to work nights, weekends, and holidays.

Nice To Haves

Food and Beverage experience.
Cash-handling experience.

Responsibilities

Prepare food and beverage items in accordance with prep sheets and standard recipes.
Prepare and display food and merchandise according to ServSafe and other regulatory standards.
Maintain inventory and supplies, and prepare food according to business volumes and supervisor direction using par levels.
Use the Point of Sale (POS) system and follow casino-wide Food and Beverage cash-handling policies and procedures.
Count cash, separate charge slips, and immediately place cash tips in tip pouches.
Clean and maintain dining tables, shelves, counters, windows, food and display equipment, display cases, refrigerators, and work areas.
Set up and maintain stations, prepare food, and keep displays stocked and work areas organized for guest interaction and safety.
Answer guest questions about food venues, beverage service, and casino-related information.
Bag or package guest purchases properly.
Greet guests, take food and drink orders, and follow proper order-taking sequences and service standards.
Serve orders accurately, promptly, and professionally, and remain attentive to guests throughout their dining experience.
Memorize menu items, recipes, and daily specials to answer questions and make recommendations.
Maintain cleanliness in the restaurant, wait station, and kitchen service area, and follow company, state, and local health-board requirements.
Complete opening and closing side work, including restocking and cleaning duties.
Control guest checks according to established procedures and document required order information.
Receive guest payments and verify guest checks and payment methods for accuracy.
Attend and participate in in-person pre-meal and departmental meetings.
Respond to customer inquiries and comments with timely, knowledgeable information.
Promptly report maintenance or housekeeping discrepancies to management.
Maintain a professional appearance and a friendly, cheerful, and courteous demeanor.
Follow safety and customer-service policies and procedures and contribute to team efforts.
Practice safe and responsible alcohol service as trained.
Promote special offerings and use upselling skills to enhance the guest experience.
Maintain knowledge of menu items and preparation, including wine and spirits for fine dining.
Maintain proper health, sanitation, and food-handling practices.
Perform other duties as required.