Cocktail Server FT - Must be 21 years old

Table Mountain Casino Resort•Friant, CA

About The Position

Under the general direction of the Beverage Services Supervisor, the Cocktail Server provides friendly, prompt, and courteous beverage and food service to casino patrons in accordance with guest service standards and established policies and procedures. The role serves guests throughout their gaming experience, responds to questions and requests, and helps maintain a professional, safe, and orderly service area. The server takes and enters orders, prepares and serves cocktails and other beverages to guest specifications, maintains accurate checks and accountability for beverages served, and provides responsible alcohol service. Duties also include setting up tables and the bar, washing glassware and utensils, cleaning after customers, maintaining knowledge of menus and property offerings, collaborating with other service staff, and reporting maintenance or housekeeping issues. The position may support promotions and special events and performs other duties as required.

Requirements

High school diploma or equivalent, unless waived by Human Resources Management.
At least one year of mixology and cocktail preparation experience.
Excellent customer service and guest interaction skills.
Ability to work in a high-volume, fast-paced service environment.
Understanding of alcohol types, cocktail recipes, and bar equipment.
Must obtain an ABC certificate of safe alcohol server training as required.
Must be at least 21 years old.
Excellent interpersonal communication, guest service, attention to detail, and problem-solving skills.
Knowledge of customer service, bartending and bar maintenance operations, specialty alcoholic drinks, bar items and liquors, POS systems, and basic arithmetic.
Ability to learn alcoholic and non-alcoholic beverages and food-service principles; operate a cash register; communicate effectively verbally and in writing; and create a friendly atmosphere.
Ability to work with people from varying social and cultural backgrounds and maintain professional relationships with coworkers at all levels.
Ability to work independently, meet strict timelines, and interpret written and oral instructions.
Must pass a pre-employment drug/alcohol screen and background investigation, and obtain and maintain a gaming license.
Regularly stand, walk, sit, talk, hear, use hands and fingers, handle or feel objects, tools, or controls, and reach with hands and arms.
Frequently lift and/or move up to 50 pounds.
Vision abilities include close, distance, peripheral, and color vision, depth perception, and the ability to adjust focus.
Must be able to work nights, weekends, and holidays.

Responsibilities

Greet casino patrons, take food and beverage orders, and check in with customers throughout their visit.
Understand and memorize beverage menus, alcohol and non-alcoholic options, cocktail recipes, and available brands in order to answer questions and make recommendations.
Prepare and serve cocktails and other beverages accurately, promptly, professionally, without waste, and according to guest specifications and applicable alcohol control requirements.
Enter orders into the point-of-sale system, create checks for customers or parties, maintain accountability for beverages served, and present accurate checks promptly.
Provide attentive service throughout patrons’ gaming experience and address guest concerns or requests professionally and efficiently.
Check customer identification and eligibility to purchase alcohol, and provide safe, responsible alcohol service by recognizing when a customer has consumed too much.
Maintain bar setup and an organized, clean, and safe service area; set up tables, remove used items, clean after customers, and wash glassware and utensils.
Follow company, state, local health board, alcohol-service, safety, and customer-service policies and requirements.
Attend departmental and staff meetings and stay informed about products, service, promotions, events, and facility information.
Report maintenance or housekeeping discrepancies to management promptly.
Collaborate with bartenders and other servers to ensure smooth service and contribute to team efforts.
Maintain a professional appearance and friendly, cheerful, and courteous demeanor.
Thank patrons and invite them to return; may participate in promotional activities or special events.
Perform other duties as required.