Server/Cashier PT (Carlos Bakery) - Must be 21 years

Table Mountain Casino Resort•Friant, CA

5d•Onsite

About The Position

Under the general direction of the Restaurant Services Supervisor, the Server/Cashier helps maintain an efficient and profitable restaurant operation. The role involves taking guest orders, delivering food, drinks, and merchandise, and providing efficient, pleasant service. The employee accurately enters orders, tabulates bills, and processes guest payments according to established policies and procedures. The position includes preparing food and beverages, setting up and maintaining service stations and displays, managing inventory and supplies, and keeping work and dining areas clean and sanitary. The employee uses the POS system, follows cash-handling and guest-check procedures, packages purchases, and adheres to food-safety, health, and alcohol-service standards. The role also involves answering guest questions, promoting specials, making recommendations and using upselling skills, attending meetings, reporting maintenance or housekeeping issues, and contributing to team operations. Duties listed are illustrative and not all-inclusive. The position requires access to food-and-beverage storage areas and has no signatory authority. Employees must be at least 21 years old, meet the stated qualifications, pass pre-employment screening and a background investigation, and obtain and maintain a gaming license. Work may involve cigarette smoke, noise, indoor and outdoor settings, extreme temperatures, and exposure to all weather conditions. Nights, weekends, and holidays are required.

Requirements

Must be at least 21 years old.
High school diploma or GED required unless waived by Human Resources Management.
Six months of customer service experience required.
Must pass a pre-employment drug/alcohol screen and background investigation.
Must obtain and maintain a gaming license.
Knowledge of restaurant operations and food-service principles.
Knowledge of basic math and arithmetic.
Knowledge of menu items, including entrees, side dishes, beverages, non-alcoholic and alcoholic drinks, wine, and desserts.
Knowledge of proper hand and tray service, menu offerings, and restaurant operations.
Skill in providing excellent customer service and using computer equipment and POS systems.
Ability to operate a cash register.
Ability to communicate effectively verbally and in writing.
Ability to interact and maintain good working relationships with individuals from varying social and cultural backgrounds and with coworkers at all levels.
Ability to work independently, meet strict timelines, and interpret written and oral instructions.
Ability to talk and hear; regularly stand, walk, sit, use hands and fingers, handle or feel objects, tools or controls, and reach with hands and arms.
Frequently lift and/or move up to 50 pounds.
Vision abilities include close, distance, peripheral, depth, and color vision, and the ability to adjust focus.
Must be able to work nights, weekends, and holidays.

Nice To Haves

Food and beverage experience preferred.
Cash-handling experience preferred.

Responsibilities

Prepare food and beverage items according to prep sheets and standard recipes; set up stations and prepare food.
Prepare and display food and merchandise according to ServSafe and other regulatory standards.
Maintain inventory and supplies, and prepare food based on business volumes and par levels as directed by supervisors.
Use the Point of Sale (POS) system and follow casino-wide food-and-beverage cash-handling policies and procedures.
Count cash, separate charge slips, and immediately place cash tips in tip pouches.
Greet guests, take food and drink orders, and follow the proper order-taking sequence and service standards.
Serve food orders accurately, promptly, and professionally, and remain attentive to guests throughout their dining experience.
Enter and process orders, tabulate bills, control guest checks, document required order information, collect payment, and verify check and payment accuracy.
Clean and maintain dining tables, shelves, counters, windows, food displays, refrigerators, equipment, wait stations, kitchen service areas, and work areas.
Keep display cases and refrigerators clean and stocked throughout the shift, and complete assigned opening and closing side work.
Maintain an organized work area that supports guest interaction and safety; properly bag or package guest purchases.
Answer guest questions about menu items, recipes, daily specials, food venues, beverage service, and casino-related information; make recommendations and promote specials.
Apply upselling skills and provide proper wine and spirits knowledge for the fine-dining restaurant.
Maintain cleanliness and comply with company, state, and local health-board requirements, including proper health, sanitation, food handling, and responsible alcohol-service practices.
Attend and participate in pre-meal and departmental meetings in person.
Respond to customer inquiries and comments with timely, knowledgeable information.
Report maintenance or housekeeping discrepancies to management promptly.
Maintain a professional appearance and friendly, cheerful, courteous demeanor; follow safety and customer-service policies.
Contribute to team efforts, accomplish related results, and perform other duties as required.