Minibar/House Attendant FT - Must be 21 years

Table Mountain Casino Resort•Friant, CA

11d

About The Position

Under the general direction of the Housekeeping Supervisor, the Minibar/House Attendant maintains the cleanliness and orderliness of the hotel property, including minibars, guest rooms, common areas, and surrounding premises. The position replenishes minibar items, maintains minibar inventory and storage, provides customer service, and reports maintenance issues and unsafe conditions. The duties listed are illustrative and not all-inclusive. The attendant performs housekeeping and floor-care tasks; maintains public areas, linen and supply storage, carts, and laundry; responds to guest requests; and helps ensure rooms and public spaces meet department and AAA Four Diamond standards. The role follows company and hotel operating policies, safety protocols, and standard procedures, and may assist with cleaning guest rooms as needed. The position has no direct reports.

Requirements

High school diploma or equivalent, unless waived by Human Resources Management.
Two years of experience in housekeeping services and floor care.
Must be 21 years of age or older.
Must successfully pass a pre-employment drug/alcohol screen and background investigation, and obtain and maintain a gaming license.
Knowledge of occupational hazards and applicable safety practices.
Skill in using cleaning tools, chemicals, cleaners, and disinfectants.
Ability to communicate effectively in English verbally and in writing.
Ability to establish and maintain professional relationships with people from varying social and cultural backgrounds and with coworkers at all levels.
Ability to safely use cleaning products and operate cleaning equipment.
Ability to understand and follow oral and written instructions and learn cleaning and building-care methods.
Ability to work as a team member in a structured working environment and perform work with timeliness and thoroughness.
Ability to work a flexible schedule, including morning, mid, and evening shifts and weekends or holidays as required.
Ability to stand, walk, sit, use hands and fingers, handle or feel objects, tools, or controls, and reach with hands and arms.
Frequently lift or move up to 50–75 pounds; climb ladders; and regularly perform constant walking, bending, stooping, reaching, and pushing medium-to-heavy items and equipment.
Required vision abilities include close, distance, color, peripheral, depth perception, and the ability to adjust focus.

Nice To Haves

Previous hospitality experience in a hotel, casino, or guest-service environment.

Responsibilities

Dust, sweep, vacuum, and mop floors; clean and sanitize bathrooms and other surfaces.
Change bed linens and towels; restock toiletries and other guest supplies; empty trash and recycling bins.
Maintain guest corridors, elevators, public areas, and other assigned spaces, and report problem areas to the Supervisor.
Collect, load, and transport soiled linen and towels; assist with folding laundry and stocking shelves; unload and deliver clean linen to housekeeping storage.
Maintain storage rooms, cleaning-supply inventory, linen inventory, and housekeeping carts.
Greet guests, answer questions, provide information about the property and its services, and respond to guest requests and complaints.
Deliver requested items such as rollaways, cribs, linen, and towels to guest rooms.
Ensure rooms are inspected according to department standards and may assist Room Attendants and the Supervisor with guest-room cleaning.
Report maintenance needs, repairs, and unsafe conditions to the appropriate personnel or Supervisor.
Maintain and complete daily worksheets for minibar stock; replenish minibar items and service assigned floors and rooms requesting minibar service.
Maintain minibar storeroom par stock, stacking, receiving, organization, and cleanliness; keep minibar carts assigned and stocked according to daily fill requirements.
Check minibar products for expiration and follow proper procedures to remove expired products; maintain minibar cleanliness in rooms.
Follow safety protocols, standard operating procedures, and applicable company and Hotel Operations policies; maintain AAA Four Diamond standards and a professional appearance and demeanor.
Perform other duties as required.