Minibar Attendant

Highgate Hotels • Miami, FL

4d • Onsite

About The Position

The Mini-Bar Attendant maintains, replenishes, and monitors in-room mini-bars so guests have access to a properly stocked selection of beverages, snacks, and other approved amenities. The role is responsible for accurate inventory tracking and timely posting of mini-bar charges, while meeting hotel standards for cleanliness, presentation, food safety, and guest service.

The position works at E11EVEN Club Hotel & Residences in Miami, a property inspired by individual choice and located in Miami’s creative and thriving metropolis. The employer, Highgate Hotels, is a real estate investment and hospitality management company with a global portfolio of more than 400 hotels.

The role also involves coordinating with hotel departments, maintaining storage areas and equipment, protecting guest privacy, responding professionally to guest questions, and following hotel policies, safety requirements, and applicable food and beverage regulations.

Requirements

• High school diploma or equivalent preferred.
• Basic mathematical skills to count inventory, record transactions, and identify discrepancies.
• Basic computer skills and ability to learn hotel property management systems and inventory platforms.
• Strong attention to detail, organization, and time-management skills.
• Ability to work independently and communicate effectively with other departments.
• Professional demeanor and commitment to guest satisfaction and service excellence.
• Ability to maintain confidentiality and respect guest privacy.

Nice To Haves

• Previous experience in hotel operations, food and beverage, housekeeping, inventory control, or a related hospitality position.
• Knowledge of food safety, sanitation, and product rotation practices.

Responsibilities

• Inspect guest rooms to verify mini-bar inventory, product presentation, cleanliness, and expiration dates.
• Replenish beverages, snacks, and other mini-bar items according to hotel standards and par levels.
• Record consumed, missing, damaged, or expired products and post charges to the correct guest folio in the hotel’s property management system.
• Maintain daily inventory records, restocking logs, and consumption reports.
• Coordinate with In-Room Dining, Housekeeping, Front Office, and other departments to support timely service and accurate billing.
• Monitor expiration dates, packaging integrity, and storage conditions in accordance with food safety standards.
• Keep mini-bar storage areas and assigned carts and equipment clean, organized, and properly stocked.
• Report inventory discrepancies, damaged products, equipment issues, and unusual guest-room findings to the appropriate supervisor.
• Follow procedures for guest privacy, room access, key control, and handling guest belongings.
• Respond professionally to guest questions about mini-bar products, pricing, and charges, referring disputes to the appropriate supervisor.
• Assist with monthly inventory counts, product rotation, stock replenishment, and cost-control initiatives.
• Follow hotel policies, departmental procedures, safety requirements, and applicable food and beverage regulations.
• Perform other related duties as assigned by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program (EAP)
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law
• Location-specific paid holidays, vacation, sick leave, or other time off for eligible employees in Washington, Colorado, and California, subject to applicable terms

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED