Restaurant Server

Crestline Hotels & Resorts•Golden, CO

About The Position

The Restaurant Server takes food and beverage orders and retrieves and serves alcoholic and non-alcoholic beverages and food to guest tables according to hotel specifications, courteously and efficiently. The role collects payments and helps maintain the restaurant area and equipment. Potential career paths include F&B Supervisor, F&B Manager, Director of Food and Beverage, Director of Operations, General Manager, and VP of Food & Beverage.

Requirements

High school graduate or GED, or equivalent work experience.
Good understanding of the English language.
Previous guest or customer relations experience.
Must be TIPS, CARE, or equivalently certified, or become certified by the first day on the job.
Ability to input and access information in the property management system, computers, and point-of-sale system.

Nice To Haves

Certification of previous training in liquor, wine, and food service is preferred.

Responsibilities

Check with customers to ensure they are enjoying their meals and take action to correct problems.
Collect payments from customers and prepare itemized checks, including meal costs and sales taxes.
Record, memorize, or enter patrons’ food orders for transmittal to kitchen staff; take food and beverage orders.
Check patrons’ identification to ensure they meet minimum age requirements for consuming alcoholic beverages.
Serve food and beverages, prepare or serve specialty dishes at tables as required, and prepare hot, cold, and mixed drinks and chill wine bottles.
Present menus, answer questions about menu items, make recommendations, and inform customers of daily specials.
Explain menu preparation, ingredients, and cooking methods; describe and recommend wines, bring wine selections and appropriate glasses to tables, and pour wine.
Clean tables and counters, remove dishes and glasses and take them to the kitchen, and perform cleaning duties including sweeping, mopping, vacuuming, tidying the server station, taking out trash, and checking and cleaning bathrooms.
Roll silverware and set up food stations and dining areas for the next shift or large parties; prepare tables with linens, silverware, and glassware.
Stock service areas with supplies such as coffee, food, tableware, and linens; refill salt, pepper, sugar, cream, condiment, and napkin containers.
Perform food preparation such as preparing salads, appetizers, and cold dishes, portioning desserts, brewing coffee, and garnishing and decorating dishes.
Assist the host or hostess by answering phones for reservations or to-go orders, greeting, seating, and thanking guests, and escorting customers to tables.
Provide guests with information about local areas, including directions.