RESTAURANT SERVER COUNCIL ROOM

The Pueblo of Sandia•Albuquerque, NM

2d•$13 - $15

About The Position

The Restaurant Server provides exceptional service and dining experiences to guests at the Council Room. Under general supervision, the role performs food and beverage activities in support of a restaurant and follows the outlet’s service guidelines. The server takes orders, serves food and beverages, and helps ensure guest satisfaction through attentive, friendly service. The position requires knowledge of menu items, beverages, property information, and applicable food safety and alcohol-service practices. Servers manage guest orders and payments, coordinate with kitchen and bar staff, maintain dining-area cleanliness, and work collaboratively with team members. They are expected to address guest issues courteously, attend daily stand-up meetings, and meet assigned performance indicators. Regular, punctual attendance and completing assigned opening and closing duties are essential.

Requirements

Must be at least 21 years of age.
Must successfully complete the New Mexico Food Handlers course upon hire.
Must have New Mexico Alcohol Server’s Certification before the first day of work.
Must successfully pass a stringent background investigation.
Must undergo pre-employment and random drug screening.
Must be able to stand and walk for long periods.
Must be able to lift at least 25 pounds.
Basic communication and math skills; must be able to pass a basic math test.
Must be available to work weekends and holidays.
Knowledge of menu offerings, including ingredients, cooking methods, and presentation.
Knowledge of beverage selections, including wines, cocktails, beers, and non-alcoholic options.
Ability to manage multiple tasks, follow instructions, and deal effectively and professionally with the public.
Ability to adapt to a dynamic, fast-paced environment and remain composed and professional during busy periods and challenging situations.
Ability to maintain high standards of personal hygiene.
Knowledge of minimum temperature requirements for food and drink preservation.
Knowledge of Tribal, federal, state, and local sanitary regulations concerning food and drink preparation, maintenance, storage, and sales.
Ability to work harmoniously and professionally with coworkers and supervisors.
Ability to perform the listed physical activities, including balancing, climbing, crawling, crouching, feeling, finger dexterity, grasping, hearing, kneeling, lifting, pulling, pushing, reaching, seeing, walking, sitting, standing, stooping, and talking.
Must be able to work indoors and outdoors, including in extreme temperatures and inclement weather, and on varied or uneven surfaces.
Must be able to work a flexible schedule; work hours may change and overtime may be required.
Must be able to tolerate workplace hazards and conditions including smoke, dust, odors, common colds, influenza, and elevated noise levels.

Nice To Haves

Previous restaurant or customer service experience.
Familiarity with Point of Sale (POS) systems.

Responsibilities

Provide excellent customer service and create an impression of exceptional hospitality and friendliness.
Take and manage guest orders accurately and promptly, including special requests, while coordinating with kitchen and bar staff.
Promote menu items, specials, and promotions using upselling and suggestive-selling techniques.
Follow alcohol-service laws and procedures, including age verification and responsible beverage service; respond tactfully to apparent intoxication and notify an on-duty supervisor when needed.
Maintain knowledge of property restaurants, entertainment, lounges, marketing promotions, upcoming events, and local points of interest.
Process cash, credit card, and other payments accurately and according to established procedures.
Complete opening and closing side work as assigned by management.
Participate in daily stand-up meetings.
Follow food safety, hygiene, and responsible alcohol-service guidelines.
Assist fellow team members and contribute to a positive, supportive work environment.
Maintain the cleanliness, presentation, and organization of dining areas, including tables, chairs, and condiment stations.
Communicate guest issues requiring attention to supervisors or managers.
Report to work punctually and regularly according to the assigned schedule and attendance policy.
Serve as an initial point of contact for guest inquiries, respond courteously and attentively, and demonstrate empathy when problems occur.
Resolve guest issues promptly, work to ensure satisfaction, and maintain knowledge of the products and services offered.
Build respectful, confident relationships with guests while maintaining a friendly and approachable manner.
Perform other job-related responsibilities as assigned.