Morning Restaurant Server - Part Time

Valor Hospitality Partners•Hilton College Station, TX

About The Position

Ensure that guests have an enjoyable dining experience by providing prompt and courteous food and beverage services to restaurant customers. Greet customers, take and serve food and drink orders, accommodate special requests, and remain attentive throughout the dining experience while meeting or exceeding restaurant service standards. Complete opening and closing side work, including restocking and cleaning. Memorize menu items, recipes, and daily specials to answer questions and make recommendations. Maintain cleanliness in the restaurant, wait station, and kitchen service area, and follow guest-check and payment procedures. Attend pre-meal and departmental meetings, respond to customer inquiries in person and by phone, and maintain a clean, professional appearance and courteous demeanor. Use tact and understanding when addressing customer-service problems, including stressful or emotional situations, and perform other duties as assigned by management.

Requirements

High school education or equivalent experience.
Three to six months of experience in a food and beverage services environment or establishment.
Ability to clearly see detailed guest checks, computer printouts, written instructions, and the restaurant in dimly lit conditions.
Manual coordination to operate buttons, grasp items, and balance and carry trays loaded with food and beverages.
Ability to read, speak, and understand English.
Ability to lift, push, and carry 20–40 pounds.
Ability to stand continuously for long periods.
Ability to communicate information about hotel services to management, staff, and guests.

Responsibilities

Greet restaurant customers and take food and drink orders.
Serve orders and accommodate guests’ special needs and requests.
Remain attentive to customers throughout the dining experience and meet or exceed service standards.
Complete restocking, cleaning, and opening and closing side work as instructed.
Memorize menu items, recipes, and daily specials to answer questions and make recommendations.
Maintain cleanliness in the restaurant, wait station, and kitchen service area in accordance with health requirements.
Control guest checks using established procedures and accurately document orders.
Receive guest payments and ensure the accuracy of checks and payment methods.
Attend pre-meal and departmental meetings in person.
Respond to customer inquiries and comments in person and by phone with timely, knowledgeable information.
Maintain a clean, professional appearance and a friendly, cheerful, courteous demeanor.
Use tact and understanding when handling customer-service problems, including stressful or highly emotional situations.
Perform other duties as assigned, requested, or deemed necessary by management.