AM Restaurant Server

Stonebridge Hospitality Management•South San Francisco, CA

1d•Onsite

About The Position

The Restaurant Server serves food and beverages to guests in accordance with hotel brand standards, supporting outstanding guest service and financial profitability. The role requires knowledge of menu items, ingredients, preparation, promotions, and specials; timely and efficient handling of guest requests and orders; and attention to guest satisfaction throughout meal service. Servers also follow applicable regulations when serving alcoholic and non-alcoholic beverages, maintain stocked serving stations, perform assigned side work, and follow attendance, appearance, and workplace standards. Reasonable accommodations may be made for qualified individuals with disabilities.

Requirements

High school diploma or equivalent and/or one to two years of related experience and/or training.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Proficient spoken, written, and reading English.
Demonstrate accuracy, thoroughness, and attention to the quality of work.
Meet or exceed productivity standards and produce adequate work volume efficiently.
Demonstrate strong customer service skills, respond to requests for assistance, and seek customer feedback to improve service.
Ask for and offer help when needed, and include appropriate people in decision-making.
Take responsibility for actions, work independently with little or no supervision, and follow through reliably on assigned tasks.

Responsibilities

Know the menu, ingredients, preparation methods, restaurant promotions, and specials.
Respond to guest requests in a timely, friendly, and efficient manner.
Take food and beverage orders and enter them into the appropriate point-of-sale system.
Retrieve and deliver food and beverage orders in a timely manner.
Ensure guest satisfaction throughout meal service.
Serve alcoholic and non-alcoholic beverages in accordance with federal, state, local, and company regulations.
Keep the serving station well-stocked.
Perform side work and other duties assigned or requested by a supervisor.
Maintain regular attendance, punctuality, and compliance with prescribed work, break, and meal periods.
Maintain personal appearance and grooming in compliance with the dress code.