Restaurant Manager

P.F. Chang's • Natick, MA

18d

About The Position

The Restaurant Manager is a hands-on leader responsible for bringing P.F. Chang’s heart-filled, Guest-led Pan-Asian dining experience to life. The role leads front-of-house hospitality and back-of-house culinary operations, develops an engaged team, creates memorable Guest experiences, and supports strong restaurant performance. The manager demonstrates the company’s PRIDE values—Passion, Respect, Innovation, Discipline, and Excellence—and maintains high standards for the details that define the brand.

Requirements

• 1–3 years of progressive restaurant leadership experience managing both FOH and BOH operations in a high-volume, full-service restaurant.
• At least 21 years of age.
• High school diploma or equivalent.
• Maintain all required food safety, alcohol service, and company training certifications according to state, local, and company requirements.
• Valid driver’s license and ability to handle operational duties, including shift coverage, bank deposits, catering deliveries, local marketing, and business travel.
• Strong proficiency in culinary and beverage standards, labor management, cost controls, POS technology, problem-solving, and team coaching.
• Ability to stand and walk for extended periods; lift and transport up to 50 pounds; and work in varying conditions, including kitchen, cooler, freezer, and outdoor environments.
• Ability to perform all essential job functions with or without reasonable accommodation.

Nice To Haves

• College coursework in hospitality, culinary arts, or business.
• Ability to travel up to 20% of the time for training, business meetings, or occasional multi-location support.

Responsibilities

• Recruit, onboard, train, coach, and develop Team Members; build leadership bench strength and maintain an inclusive, respectful, high-performing workplace.
• Champion food and beverage quality, preparation, presentation, and service standards.
• Coach service, menu knowledge, speed of service, and Guest recovery to deliver memorable, personalized hospitality.
• Oversee sanitation checks, facility upkeep, and preventive equipment maintenance to maintain a clean, safe, guest-ready environment.
• Drive sales growth; manage labor and food cost controls; execute assigned Areas of Responsibility; and participate in inventory, ordering, and other restaurant performance goals.
• Support local restaurant marketing, community outreach, and charitable initiatives as a brand ambassador who exemplifies the company’s mission and values.
• Lead front-of-house and back-of-house operations and support restaurant performance.
• Work FOH and BOH shifts across days, evenings, weekends, and holidays as business needs require.
• Perform operational duties such as shift coverage, bank deposits, catering deliveries, local marketing, and business travel.
• Maintain regular, reliable attendance and work collaboratively in a fast-paced environment.

Benefits

• Medical, dental, and vision coverage.
• 401(k).
• Paid time off.
• Quarterly performance bonuses.
• Paid management training program and opportunities for career advancement through internal promotion.
• Employee referral bonuses of $250 for Team Member positions and $500 for restaurant management positions at locations other than the employee’s home location.
• Exclusive employee discounts.
• Financial assistance through the Lucky Cat Fund for qualifying team members experiencing hardships.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED