Restaurant Manager

Dunkin' - The Salema Group • Lee, NH

8d

About The Position

The Restaurant Manager leads a Dunkin’ restaurant team and is responsible for creating a positive team culture and delivering strong guest experiences. The role leads from the front, maintains high standards, develops team members, and oversees guest service, daily operations, and business performance. The manager supports the franchisee’s SPARK values: Supportive, Positive, Appreciative, Resilient, and Kind.

The position is expected to work 40–50 hours per week, 5–6 days per week, with weekends and holidays as needed. The Salema Group is a local family business operating 28 Dunkin’ locations in New Hampshire and Maine and has been in the Dunkin’ business since 1979. This role is employed by an independent Dunkin’ franchisee, not Dunkin’ Brands, Inc. or its affiliates.

Requirements

• At least 1 year of food service management experience.
• Strong leadership, communication, and organizational skills.
• Passion for customer satisfaction and team development.
• Ability to thrive in a fast-paced, high-volume environment.
• High school diploma or equivalent.
• Reliable transportation and flexible availability.
• Ability to stand for extended periods and lift up to 50 lbs.

Nice To Haves

• ServSafe certification.

Responsibilities

• Set and maintain a guest-first culture focused on speed, accuracy, and friendliness.
• Ensure guest interactions reflect the restaurant’s standards and brand expectations.
• Resolve guest concerns quickly and professionally.
• Train, coach, and develop team members.
• Build a leadership pipeline within the store.
• Set clear expectations and provide feedback and accountability.
• Lead by example and maintain a strong presence on the floor.
• Ensure brand, safety, and cleanliness standards are followed.
• Manage daily operations to maintain an efficient, organized environment.
• Oversee scheduling, payroll, inventory, and compliance.
• Manage labor, food costs, and operating expenses.
• Analyze sales trends and implement strategies to drive growth.
• Monitor KPIs and adjust operations to meet or exceed targets.

Benefits

• Competitive pay with a monthly bonus and unlimited earning potential.
• 401(k) program.
• Paid time off and sick pay.
• 100% medical and dental coverage for single plans, plus a contribution toward family plans.
• AFLAC coverage, including accident, short-term disability, and life insurance.
• Free employee meals.
• Tuition assistance through SNHU online programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED