Restaurant Manager

P.F. Chang's • Lancaster, PA

18d

About The Position

The Restaurant Manager is a hands-on leader responsible for bringing P.F. Chang’s heart-filled, Guest-led Pan-Asian dining experience to life. The role leads front-of-house hospitality and back-of-house culinary operations, develops an engaged team, creates memorable Guest experiences, and supports strong restaurant performance. The manager is expected to embody the PRIDE values—Passion, Respect, Innovation, Discipline, and Excellence—and uphold the details and standards that define the brand.

This is a salaried, full-time role with flexible availability across days, evenings, weekends, and holidays. The work takes place in a fast-paced restaurant environment and may involve kitchen, cooler, freezer, and outdoor conditions. Travel may be required up to 20% of the time for training, business meetings, or occasional multi-location support.

Requirements

• 1–3 years of progressive restaurant leadership experience managing both front-of-house and back-of-house operations in a high-volume, full-service restaurant.
• At least 21 years of age.
• High school diploma or equivalent.
• Maintain required food safety, alcohol service, and company training certifications in accordance with state, local, and company requirements.
• Valid driver’s license and ability to handle operational duties such as shift coverage, bank deposits, catering deliveries, local marketing, and business travel.
• Strong proficiency in culinary and beverage standards, labor management, cost controls, POS technology, problem-solving, and team coaching.
• Flexible availability to work front-of-house and back-of-house shifts across days, evenings, weekends, and holidays.
• Regular, reliable attendance and ability to work collaboratively in a fast-paced environment.
• Ability to stand and walk for extended periods, lift and transport up to 50 pounds, and work in varying conditions including kitchen, cooler, freezer, and outdoor environments.

Nice To Haves

• College coursework in hospitality, culinary arts, or business.

Responsibilities

• Recruit, onboard, train, coach, and develop Team Members; build leadership bench strength and maintain an inclusive, respectful, high-performing workplace.
• Champion food and beverage quality, preparation, presentation, and service standards.
• Coach service, menu knowledge, speed of service, and Guest recovery to deliver memorable, personalized hospitality.
• Maintain a clean, safe, and guest-ready environment by overseeing sanitation checks, facility upkeep, and preventive equipment maintenance.
• Drive sales growth, manage labor and food cost controls, execute assigned Areas of Responsibility, and participate in inventory, ordering, and other restaurant performance goals.
• Support local restaurant marketing, community outreach, and charitable initiatives as a brand ambassador who exemplifies the company’s mission and values.
• Perform essential job functions with or without reasonable accommodation.

Benefits

• Medical, dental, and vision coverage.
• 401(k).
• Paid time off.
• Quarterly performance bonuses.
• Paid management training and career development, with promotion from within.
• Employee referral bonuses: $250 for Team Member positions and $500 for restaurant management positions at locations other than the employee’s home location.
• Exclusive employee discounts.
• Financial assistance through the Lucky Cat Fund for qualifying team members experiencing hardship.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED