Dunkin Restaurant Manager

Dunkin' Donuts•Hampton, TN

9h•$42,000 - $51,932

About The Position

The Dunkin' Restaurant Manager leads the daily operations of a store, creating a positive atmosphere and maintaining high standards for customer service, food quality, safety, sanitation, and product preparation. The manager leads and develops assistant managers, shift leaders, and crew members; engages with customers and the local community; and works with area managers to support store growth and operational excellence. Responsibilities also include managing performance, inventory, orders, promotions, cash, budgets, scheduling, equipment, and store upkeep, while ensuring compliance with applicable standards and labor laws. The role requires flexibility to work various shifts as needed. The restaurant is independently owned and operated by a Dunkin' franchisee, which would be the employee's employer.

Requirements

Must be at least 21 years old.
Valid driver's license and access to an insured vehicle.
Ability to pass a background check and drug test.
Flexibility to work various shifts as needed.
Strong interpersonal and leadership skills.
Judgment, tact, and diplomacy to resolve conflicts effectively.
Intermediate PC skills, including use of basic word-processing and spreadsheet software for internal communications and data analysis.

Nice To Haves

Two or more years of experience in a food service or retail environment; desired but not required.

Responsibilities

Guide and develop assistant managers, shift leaders, and crew members, fostering professional growth and teamwork.
Participate in local activities to strengthen the store's image and connect with the community.
Oversee store operations, ensuring compliance with standards for customer service, food costs, safety, sanitation, and product preparation.
Conduct annual reviews and manage store performance to maintain customer service and employee morale.
Collaborate with area managers, lead store meetings, and drive initiatives for store growth and excellence.
Engage with guests, manage feedback, and ensure an outstanding customer experience.
Train and develop team members and conduct performance assessments.
Monitor store performance and ensure compliance with health and safety standards.
Manage inventory, orders, and the introduction of new products and promotions.
Handle cash management, budgeting, and scheduling.
Keep the store, equipment, and other areas maintained and presentable.
Achieve high scores on inspections and audits and comply with federal, state, and local labor laws.
Perform other duties as assigned.