Dunkin' Assistant Restaurant Manager

Dunkin' • Hinsdale, NH

5d

About The Position

The Assistant Manager provides strong, positive assistance and leadership to the restaurant team to deliver great guest experiences, operational excellence, and profitable top-line sales. The role assists the Restaurant Manager with the overall operation of a single restaurant in accordance with Dunkin’ standards, franchisee policies and procedures, and applicable laws.

The Assistant Manager supports team development and performance, guest satisfaction, food safety, restaurant staffing and scheduling, cost control, and compliance. The position reports to the Restaurant Manager/Multi-Unit Manager.

Requirements

• Strong analytical skills and business understanding.
• Works well with others in a fun, fast-paced team environment.
• Punctual, honest, and demonstrates a positive attitude.
• Willingness to learn and embrace change.
• Ability to train and develop a team.
• Guest-focused.
• Time-management skills.
• Problem-solving skills.
• Ability to motivate others.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Lead team meetings.
• Provide training to restaurant team members.
• Ensure Brand standards, recipes, and systems are executed.
• Create and maintain a guest-focused restaurant culture.
• Review guest feedback results and implement action plans to drive improvement.
• Communicate restaurant priorities, goals, and results to team members.
• Execute new product rollouts, including training, marketing, and sampling.
• Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with applicable laws.
• Control costs to help maximize profitability.
• Complete the weekly labor schedule, ensuring shifts are staffed to meet guest demand and service standards.
• Complete DCP and other vendor orders.
• Conduct self-assessments and corresponding action plans.
• Ensure the restaurant budget is met as determined by the Franchisee.
• Manage restaurant cash over/short and ensure team members follow cash management policies.
• Engage with the Dunkin’ Brands Field Operations team as appropriate.
• Recruit, hire, onboard, and develop restaurant team members.
• Plan, monitor, appraise, and review employee performance.
• Coach restaurant team members to drive sales, improve profitability, and increase guest satisfaction.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed