Dunkin Assistant Restaurant Manager

Indus Group - Dunkin•City of Rochester, NY

About The Position

The Assistant Restaurant Manager supports the Restaurant Manager, shift leaders, and team in operating a Dunkin’ restaurant. In the Restaurant Manager’s absence, the Assistant Restaurant Manager performs the manager’s duties. The role provides positive leadership to deliver friendly guest experiences, operational excellence, and profitable sales while ensuring the restaurant operates according to Dunkin’ standards, franchisee policies and procedures, and applicable laws. The position supports restaurant floor operations and Brand Training programs, including scheduling, training, validating, and certifying team members and shift leaders. It also assists with staffing, labor scheduling, inventory, vendor orders, budgets, cash management, and team development. The Assistant Restaurant Manager helps maintain a safe, healthy, and guest-focused environment and works with Dunkin’ Brands Field Operations as appropriate.

Requirements

Basic computer skills.
Fluency in spoken and written English.
Basic math and financial management skills.
Previous leadership experience in retail, restaurant, or hospitality.
Good analytical skills and business acumen.
Ability to work well with others in a fun, fast-paced team environment.
Punctuality, honesty, and a positive attitude.
Willingness to learn and embrace change.
Ability to train and develop a team.
Guest-focused approach.
Time management skills.
Problem-solving skills.
Ability to motivate others.

Responsibilities

Perform all responsibilities of restaurant team members.
Lead team meetings with the Restaurant Manager.
Oversee Brand Training Programs, including scheduling, training, validating, and certifying team members and shift leaders.
Ensure Brand standards, recipes, and systems are followed.
Create and maintain a guest-focused restaurant culture.
Review guest feedback results and implement action plans for improvement.
Communicate restaurant priorities, goals, and results to team members.
Execute new product rollouts with the Restaurant Manager, including training, marketing, and sampling where applicable.
Set up in-store Point of Purchase materials according to Brand standards.
Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with applicable laws.
Control costs to help maximize profitability.
Complete inventory periodically as determined by the Franchisee.
Support the Restaurant Manager in completing the weekly labor schedule to staff shifts for guest demand and service standards.
Support the Restaurant Manager in assigning staff and deployment.
Support the Restaurant Manager in completing supplier and other vendor orders.
Conduct self-assessments and develop corresponding action plans.
Ensure the restaurant budget is met as determined by the Franchisee.
Manage cash overages and shortages and ensure team members follow the franchisee’s cash management policies.
Engage with the Dunkin’ Brands Field Operations team as appropriate.
Recruit, hire, onboard, and develop restaurant team members.
Assist with team member and shift leader performance appraisals.
Coach restaurant team members to drive sales, improve profitability, and increase guest satisfaction.