Dunkin Restaurant General Manager

Indus Group - Dunkin•Belmont, NY

23h

About The Position

The General Restaurant Manager provides positive leadership to the team to deliver great guest experiences, maintain operational excellence, and build profitable top-line sales at a single restaurant. The manager is responsible for the restaurant’s overall operation in accordance with Dunkin’ standards, franchisee policies and procedures, and applicable laws. The role oversees staffing and team development, daily restaurant operations, guest service, food safety, financial performance, inventory and vendor ordering, and implementation of brand initiatives. The manager communicates priorities and results to team members, works with Dunkin’ and Inspire Brands Field Operations as appropriate, and engages with the local community to explore partnerships and sponsorships.

Requirements

Basic computer skills.
Fluency in spoken and written English or the predominant language in the market.
Basic math and financial management skills.
Ability to train and develop a team, including providing positive and constructive feedback.
Strong analytical skills and business acumen.
Ability to work well with others in a fun, fast-paced team environment.
Punctuality, honesty, and a positive attitude.
Willingness to learn and embrace change.
Guest-focused approach.
Time-management skills.
Ability to manage conflict and solve problems.
Ability to motivate others.

Nice To Haves

Previous leadership experience in retail, restaurant, or hospitality, or demonstrated leadership ability.
College degree preferred.

Responsibilities

Perform all responsibilities of restaurant team members.
Recruit, hire, train, and supervise restaurant team members, including shift leaders, team members, bakers, and support staff.
Promote teamwork and a positive work environment through coaching, feedback, and conflict resolution.
Implement training programs to enhance team member skills and performance.
Lead by example through a strong work ethic, professionalism, and adherence to company values.
Oversee day-to-day operations, including opening and closing procedures, cash management, inventory control, and compliance with brand standards and systems.
Ensure compliance with health and safety regulations, food handling guidelines, and sanitation standards.
Create and maintain a guest-focused culture in the restaurant.
Review guest feedback and implement action plans to drive improvement.
Develop and implement operational strategies to increase efficiency, reduce waste, and improve productivity.
Provide exceptional customer service and a welcoming, friendly atmosphere.
Monitor customer feedback and reviews and take steps to improve service quality and address recurring issues.
Monitor and control food and labor costs, inventory levels, and waste to maximize profitability.
Engage with the local community, build relationships, and explore partnership or sponsorship opportunities.
Stay informed about industry trends and technology, competitor activities, and customer preferences to identify business opportunities.
Communicate restaurant priorities, goals, and results to team members.
Execute new product roll-outs, including training, marketing, and sampling.
Complete DCP and other vendor orders to ensure products are fully stocked.
Conduct self-assessments and corresponding action plans for food safety and brand standards.
Ensure the restaurant budget is met as determined by the franchisee.
Engage with the Dunkin’ and Inspire Brands Field Operations team as appropriate.