Dunkin Restaurant Manager

Dunkin' Donuts•Kingsport, TN

9h•$48,000 - $66,000

About The Position

The Dunkin' Store Manager leads the daily operations of a busy restaurant, creating a positive atmosphere, maintaining high standards, and building connections with the community. The manager guides and develops assistant managers, shift leaders, and crew members; oversees customer service, food costs, safety, sanitation, product preparation, inventory, cash management, budgeting, and scheduling; and ensures the store and its equipment remain clean, maintained, and presentable. The role also involves collaborating with area managers, leading store meetings, managing performance and customer feedback, supporting promotions and new products, and ensuring compliance with health, safety, inspection, and labor-law requirements. This restaurant is independently owned and operated by a Dunkin' franchisee. If hired, the franchisee will be the employee's employer and will determine its own wages and benefits.

Requirements

Must be at least 21 years old.
Valid driver's license and access to a vehicle with insurance.
Ability to pass a background check and drug test.
Flexibility to work various shifts as needed.
Strong interpersonal and leadership skills.
Judgment, tact, and diplomacy to resolve conflicts effectively.
Intermediate PC skills, including basic word processing and spreadsheet software for internal communications and data analysis.

Nice To Haves

Two or more years of experience in a food service or retail environment is desired but not required.

Responsibilities

Guide and develop assistant managers, shift leaders, and crew members, fostering professional growth and teamwork.
Participate in local activities to improve the store's image and connect with the community.
Oversee store operations and compliance with customer service, food cost, safety, sanitation, and product preparation standards.
Conduct annual reviews and manage store performance, customer service, and employee morale.
Collaborate with area managers, lead store meetings, and drive initiatives for store growth and excellence.
Engage with guests, manage feedback, and ensure an outstanding customer experience.
Train and develop team members and conduct performance assessments.
Monitor store performance and ensure compliance with health and safety standards.
Manage inventory, orders, and the introduction of new products and promotions.
Handle cash management, budgeting, and scheduling to optimize store operations.
Ensure the store, equipment, and other areas are well-maintained and presentable.
Achieve high scores on inspections and audits and comply with federal, state, and local labor laws.
Perform other duties as assigned.