Dunkin Assistant Restaurant Manager

Indus Group - Dunkin•Olean, NY

About The Position

The Assistant Restaurant Manager supports the Restaurant Manager, shift leaders, and restaurant team. In the Restaurant Manager’s absence, the Assistant Restaurant Manager performs the Manager’s duties. The role supports the overall operation of a single restaurant in accordance with Dunkin’ standards, franchisee policies and procedures, and applicable laws, with a focus on floor operations, Brand Training programs, positive team leadership, guest experience, operational excellence, and profitable sales.

Requirements

Basic computer skills.
Fluent spoken and written English.
Basic math and financial management skills.
Previous leadership experience in retail, restaurant, or hospitality.
Good analytical skills and business acumen.
Works well with others in a fun, fast-paced team environment.
Punctual, honest, and positive attitude.
Willingness to learn and embrace change.
Ability to train and develop a team.
Guest-focused approach.
Time-management skills.
Problem-solving skills.
Ability to motivate others.
Ability to stand on feet; perform repetitive motions including bending, stooping, and reaching; lift packages if applicable; wear a headset if applicable; and work in a small space.

Responsibilities

Perform all responsibilities of restaurant team members and the Restaurant Manager when the Manager is absent.
Lead team meetings with the Restaurant Manager.
Oversee Brand Training Programs, including scheduling, training, validating, and certifying team members and shift leaders.
Ensure Brand standards, recipes, and systems are executed.
Create and maintain a guest-focused restaurant culture; review guest feedback and implement action plans for improvement.
Communicate restaurant priorities, goals, and results to team members.
Execute new product rollouts with the Restaurant Manager, including training, marketing, and sampling where applicable.
Set up in-store Point of Purchase materials according to Brand standards.
Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and applicable laws.
Control costs to help maximize profitability and complete periodic inventory as determined by the Franchisee.
Support the Restaurant Manager in preparing the weekly labor schedule, assigning staff, and deploying the team to meet guest demand and service standards.
Support completion of supplier and other vendor orders.
Conduct self-assessments and develop corresponding action plans.
Ensure the restaurant budget is met as determined by the Franchisee.
Manage restaurant cash overages and shortages and ensure team members follow the franchisee’s cash-management policies.
Engage with the Dunkin’ Brands Field Operations team as appropriate.
Recruit, hire, onboard, and develop restaurant team members.
Assist with team member and shift leader performance appraisals.
Coach restaurant team members to drive sales, improve profitability, and increase guest satisfaction.