Restaurant Host/Server Assistant

HM Alpha Hotels & Resorts • New Orleans, LA

4d

About The Position

The Restaurant Host/Server Assistant creates a warm, professional first impression for guests and supports smooth dining operations. The role manages seating and reservations, communicates with dining room and kitchen staff, and helps ensure excellent guest service. It may also involve assisting with menu planning, beverage preparation, food expediting, and end-of-shift payment and register tasks. The position requires successful completion of a background check before employment.

Requirements

• High school diploma or equivalent required.
• Strong interpersonal and communication skills with a guest-first approach.
• Ability to multitask and manage seating flow during peak times.
• Attention to cleanliness, organization, and presentation.
• Ability to support and coordinate dining room staff as part of a team.
• Professional demeanor and problem-solving skills for handling guest concerns.
• Successful completion of a background check prior to employment.

Nice To Haves

• Previous hospitality or guest service experience preferred.
• Experience in dining room operations or customer service is a plus.

Responsibilities

• Greet guests, escort them to tables, and provide menus.
• Schedule reservations, arrange parties, and coordinate special services for diners.
• Adjust to and resolve guest complaints as directed by a supervisor.
• Assign and coordinate dining room staff tasks to support prompt, courteous, and fair service.
• Inspect serving stations for cleanliness and neatness, and requisition linens and supplies as needed.
• Keep menus clean, organized, and presentable.
• Notify servers of new tables and communicate large-party arrivals to line cooks.
• Train and mentor dining room employees as needed, including scheduling work hours and maintaining time records.
• Assist with menu planning, beverage preparation, and expediting food orders when necessary.
• Complete end-of-shift duties, including totaling receipts, clearing the register, and collecting payments.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage, with HSA available.
• Company-paid disability and life insurance.
• Employee Assistance Program.
• Supplemental benefits.
• 401(k) with match.
• Employee discounts.
• Paid vacation and sick time.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED