Restaurant Host or Hostess

Rancho Valencia Resort & Spa•Rancho Santa Fe, CA

9d•Onsite

About The Position

The Host or Hostess serves as a consistent point of contact for restaurant outlets. The role courteously greets and escorts guests to assigned tables, assists with seating, and maintains established service standards. The host answers calls in a calm, clear, concise, and professional manner and makes, changes, and maintains restaurant reservations as needed. The position requires anticipating guest needs, providing accurate information about restaurant and resort operations, and maintaining positive guest relations. The host helps keep service areas clean, sanitary, and organized, follows departmental policies and safety procedures, and supports hotel community service, sustainability, and environmental initiatives. Other duties may be assigned by a supervisor.

Requirements

Six to 24 months of current experience as a host or greeter in an upscale restaurant environment.
Valid San Diego County Food Handlers Card.
Ability to communicate in English with vendors, guests, and staff so they can understand.
Ability to anticipate and understand guests’ needs.
Ability to move quickly and safely through the workspace.
Ability to focus attention on service details.
Ability to follow directions thoroughly.
Ability to work cohesively with coworkers as part of a team.

Nice To Haves

Previous culinary experience.
High school graduate or GED equivalent.
Certification in previous training in liquor, wine, and food service.
Certification in an alcohol awareness program.
CPR certification.

Responsibilities

Anticipate guests’ needs, respond promptly, and acknowledge all guests.
Warmly greet guests upon arrival, seat them as assigned, and distribute appropriate menus.
Answer phone calls and provide accurate, detailed information about restaurant and resort operations.
Monitor and maintain the cleanliness, sanitation, and organization of service areas in accordance with departmental procedures.
Work quickly and safely.
Follow departmental policies and service procedures.
Maintain positive guest relations.
Learn about hotel services and features and local attractions and activities to respond accurately to guest inquiries.
Participate in safety programs and follow injury-reporting and safe-behavior requirements.
Participate in and support hotel community service, sustainability, and environmental initiatives.
Perform other duties as directed, developed, or assigned.