Restaurant General Manager

Hoogland Restaurant Group • Knoxville, TN

3d

About The Position

The Restaurant General Manager leads and develops people to deliver outstanding product quality and customer service, build sales, and control restaurant costs. The role promotes Marco’s leadership behaviors, values, culture, and philosophies while attracting, retaining, and developing team members. The General Manager oversees restaurant operations, including staffing, training, human resources, inventory, marketing, performance tracking, property upkeep, and security procedures.

Requirements

• At least 3 years of leadership experience.
• Ability to lead up to 20 team members.
• Willingness to work about 50 hours per week, including some Saturdays and Sundays.

Nice To Haves

• At least 1 year of restaurant experience.

Responsibilities

• Demonstrate and reinforce Marco’s leadership behaviors and values.
• Create an environment that promotes the company culture and philosophies to attract, retain, and develop employees.
• Source and interview store employees, assessing their alignment with company values and dedication to customer satisfaction.
• Train team members on company processes, customer service, and updated policies and procedures.
• Oversee human resources processes, including scheduling, payroll, benefits, performance reviews, and requested reporting to the home office.
• Plan and coordinate leadership team meetings with the Assistant Manager, Shift Leads, and Manager in Training.
• Maintain standards for product quality, service speed and quality, cleanliness, and sanitation.
• Maintain appropriate inventory par levels and ordering systems.
• Complete weekly and end-of-period inventories.
• Complete inventory reporting and ensure inventory par levels and ordering processes are met.
• Create store action plans, including marketing, to continuously improve the business.
• Track weekly KPIs and develop plans to achieve goals.
• Ensure the store and exterior property are maintained.
• Ensure proper security and verification procedures are followed when handling deposits and the contents of the safe.
• Lead a team of up to 20 employees.

Benefits

• Competitive compensation.
• Opportunities to earn bonuses with exceptional performance.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Company-paid life insurance.
• Paid time off.
• 401(k) with a 50% company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed