Restaurant General Manager

Carrols•Covington, VA

About The Position

The Restaurant General Manager (RGM) is the executive leader of a Burger King restaurant and is fully accountable for sales, profitability, operational excellence, talent development, and the guest experience. The RGM leads Assistant Managers, Hourly Shift Coordinators, and Team Members, setting expectations and fostering ownership, accountability, and high performance. In partnership with the District Manager, the RGM executes business strategies, analyzes performance metrics, and takes action to meet goals in sales growth, labor and cost controls, food safety, and guest satisfaction.

Requirements

At least 18 years of age.
At least 2 years of restaurant leadership experience with operational and/or financial responsibilities.
People-first leadership style with strong communication and team development skills.
Ability to solve complex problems and make confident business decisions.
Commitment to guest experience, Burger King standards, and building a high-performing culture.

Nice To Haves

High school diploma or GED preferred.

Responsibilities

Own the restaurant P&L, review financial performance for opportunities, manage costs, drive sales, and make business decisions to achieve desired outcomes.
Motivate the team to exceed guest expectations, respond promptly to guest issues, identify root causes through guest feedback systems, and engage the community through local marketing initiatives.
Oversee hiring, training, certification, coaching, recognition, and ongoing development for Team Members, Shift Coordinators, and Assistant Managers.
Optimize labor, maintain brand and operational standards, and provide hands-on support across the restaurant as needed.