Restaurant General Manager

P.F. Chang's • Nashville, TN

2d

About The Position

P.F. Chang's is hiring a full-time salaried Operating Partner or General Manager to lead restaurant operations and deliver exceptional guest experiences. The role focuses on fostering a culture of integrity, innovation, teamwork, and outstanding service while using local market knowledge and leadership to drive sales growth and maintain high standards of quality and hospitality.

The position includes engaging with guests, improving sales through service and coaching, analyzing financial performance, and using KPIs and EBITDA targets to guide continuous improvement. The leader develops and coaches team members and managers, supports future leadership readiness, and oversees operations with a focus on guest satisfaction and the restaurant’s long-term success.

The listed pay range is $100,000–$120,000 per year, based on experience. The employer offers medical, dental, and vision coverage; 401(k); paid time off; performance bonuses; management training; referral bonuses; employee discounts; and qualifying financial assistance through the Lucky Cat Fund.

Requirements

• Progressive restaurant or hospitality management experience.
• For external hires, recent prior experience as a General Manager.
• Valid driver’s license for occasional operational duties and travel between locations.
• Strong passion for exceptional guest experiences and a guest-centric mindset.
• Proven ability to drive sales growth and achieve KPI and EBITDA targets through strategic goal setting and local market expertise.
• Demonstrated success mentoring and coaching people at various levels.
• Understanding of inventory management, cost of goods, and financial control, including P&L.
• General proficiency with POS, corporate software, third-party delivery, inventory, and reservation systems.

Nice To Haves

• Experience in casual or upscale dining.
• Hospitality or business degree.
• Culinary and kitchen acumen, including experience managing or running culinary or kitchen operations.

Responsibilities

• Engage with guests and deliver personalized service that exceeds expectations, supports a welcoming atmosphere, and creates revenue opportunities.
• Drive incremental sales through exceptional service and coaching team members on upselling techniques.
• Analyze financial performance, respond to market trends, and use KPIs and EBITDA targets to guide continuous improvement.
• Take ownership of restaurant operations and support the restaurant’s success and long-term growth.
• Establish standards of integrity, professionalism, innovation, teamwork, and dedication.
• Develop management team members through leadership training and prepare them for future roles.
• Maintain high culinary and hospitality standards to support guest satisfaction.
• Inspire and motivate the team; provide training, coaching, and performance reviews.
• Occasionally provide shift coverage, support liquor license requirements, deliver large catering orders, make supply runs, conduct local restaurant marketing, attend offsite training or business meetings, and travel between restaurant locations to support operations.

Benefits

• Medical, dental, and vision coverage.
• 401(k).
• Paid time off.
• Monthly and quarterly performance bonuses.
• Paid management training program and career advancement opportunities.
• Employee referral bonuses of $250 for Team Member positions and $500 for restaurant management positions at locations other than the employee’s home location.
• Exclusive employee discounts.
• Financial assistance through the Lucky Cat Fund for qualifying team members experiencing hardships.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed