Restaurant General Manager

sweetgreen • Phoenix, AZ

5d

About The Position

The Head Coach (General Manager) leads and mentors the store team, balancing people leadership, operations, and business performance. The role builds an inclusive culture, develops talent, uses technology to optimize operations, and applies data-driven insights to drive profitability and deliver exceptional guest experiences.

The General Manager maintains high standards for food quality, safety, and cleanliness while adapting to a dynamic environment. The role also performs the essential functions of the Assistant Coach, Shift Leader, Kitchen Lead, and Team Member roles in the Head Coach career path.

Requirements

• At least 3 years of food-service experience, including at least 2 years of hands-on management experience.
• Experience hiring, developing, training, and motivating team members.
• Skill in planning, managing, and forecasting financials, labor, and inventory.
• Hands-on experience managing and optimizing processes in a fast-paced environment.
• Proven ability to lead and mentor teams collaboratively.
• Ability to meet the physical requirements of all roles in the Head Coach career path, including Assistant Coach, Shift Leader, Kitchen Lead, and Team Member.

Nice To Haves

• Experience in high-volume, fast-paced restaurants.
• Hands-on experience with local, organic, and sustainable products.
• ServSafe Manager or Regional Manager Food Safety Certification.
• Comfort using digital tools for operations, reporting, and team communication.
• Strong financial acumen, including managing budgets, labor, and P&L.
• Proven experience hiring, coaching, and developing high-performing teams.
• Adaptability and problem-solving in fast-paced, dynamic environments.
• A data-driven mindset and curiosity to identify and implement operational improvements.
• Commitment to operational excellence, hospitality, and team engagement.
• Experience in fast-casual or retail operations.

Responsibilities

• Lead the full employee lifecycle and foster a culture of trust, transparency, and inclusion.
• Ensure compliance, provide timely feedback, and develop a strong, diverse talent pipeline.
• Maintain food safety, cleanliness, equipment maintenance, and team safety standards; resolve facility, supply, and food quality issues.
• Deliver clean, hospitable, brand-aligned guest experiences and act on guest metrics.
• Make data-informed business decisions and drive sales and profit by analyzing reports, managing costs, and executing strategic plans.
• Create effective schedules aligned with business goals.
• Operate and support business systems, troubleshoot issues, and prioritize daily operations for smooth business and guest experiences.
• Perform essential functions outlined for the Assistant Coach, Shift Leader, Kitchen Lead, and Team Member roles.

Benefits

• Competitive base salary with 20% bonus potential.
• Medical, dental, and vision plans.
• Paid vacation and wellness time.
• 401(k) program.
• Paid family leave.
• Complimentary greens and Sweetgreen swag.
• Opportunities to impact the team, community, and business.
• Collaborative team that lives the company’s core values.
• Clear career path for personal and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed