Restaurant General Manager

Smashburger 1491 College • San Diego, CA

4d

About The Position

The Restaurant General Manager oversees the daily operations and performance of a Smashburger restaurant, supporting the Director of Operations/District Manager. The role leads and develops Restaurant Managers, Shift Leaders, and team members, fosters a positive work environment, and helps build future leaders. It ensures appropriate staffing, training, and onboarding; manages employee performance and relations; and maintains compliance with company policies, food-safety requirements, and operational standards.

The General Manager is responsible for delivering excellent guest experiences, monitoring satisfaction, and resolving concerns. The position also manages financial performance—including labor, inventory, cost of goods, and operating expenses—and drives sales through effective scheduling, communication, community engagement, local marketing, and continuous operational improvement.

Requirements

• 1–2 years of Restaurant General Manager experience in restaurants.
• Flexibility to work nights, weekends, and holidays.
• Follow Smashburger uniform standards.
• Ability to follow Smashburger guidelines and procedures and applicable local, state, and federal employment regulations.
• Successfully complete the Smashburger training program.
• Strong written and verbal communication skills to communicate effectively with restaurant management, frontline employees, and corporate support teams.
• People-management skills to select, assess, coach, counsel, develop, motivate, and lead restaurant teams.
• Excellent attention to detail.
• Proven time-management, consistency, and organizational skills.

Responsibilities

• Lead and develop Restaurant Managers, Shift Leaders, and team members; foster a positive, high-performance work environment and build future leaders.
• Oversee restaurant staffing, scheduling, onboarding, and training.
• Ensure teams follow company policies, food-safety standards, and operational procedures.
• Model service standards, monitor guest-satisfaction metrics, and resolve guest concerns promptly and effectively.
• Manage labor, inventory, cost of goods, and operating expenses, adjusting staffing and operations based on sales trends.
• Drive restaurant performance through team communication, community engagement, local marketing initiatives, and continuous operational improvement.
• Select, assess, coach, counsel, develop, motivate, and lead restaurant teams.

Benefits

• Quarterly bonus.
• Referral bonus for referring manager-level employees in good standing, subject to the stated eligibility and payout conditions.
• One free meal per shift worked for eligible Restaurant General Managers, Restaurant Managers, and Shift Leaders.
• Paid time off, including vacation and sick time.
• Medical, dental, and vision options.
• 401(k) match for employees age 21 and older.
• Flexible schedules in a team environment.
• Employee Assistance Program.
• Career advancement opportunities.
• Free uniform.
• Competitive compensation and perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed