Restaurant General Manager
About The Position
The Head Coach (General Manager) leads, strategizes for, and mentors a Sweetgreen restaurant team. The role balances people leadership, restaurant operations, and business performance to build an inclusive culture, develop talent, optimize operations with technology and data, and deliver exceptional guest experiences. The General Manager maintains high standards for food quality, safety, and cleanliness while adapting to a dynamic environment. The role oversees the employee lifecycle, compliance, feedback, and talent development; resolves food, facility, supply, and equipment issues; and uses guest metrics and business reports to guide decisions. The General Manager drives sales and profitability through cost management, strategic planning, scheduling, and financial oversight. The role also performs the essential duties of the Assistant Coach, Shift Leader, Kitchen Lead, and Team Member career-path roles. Sweetgreen describes itself as a national restaurant brand dedicated to building healthier communities by connecting people to real food. The company says it is committed to developing employees in its restaurants and support center.
Requirements
- At least 3 years of food-service experience, including at least 2 years in hands-on management.
- Experience hiring, developing, training, and motivating team members.
- Ability to plan, manage, and forecast financials, labor, and inventory.
- Hands-on experience managing and optimizing processes in a fast-paced environment.
- Proven ability to lead and mentor teams collaboratively.
- Meet the physical requirements of the Head Coach career path, including the Assistant Coach, Shift Leader, Kitchen Lead, and Team Member roles.
Nice To Haves
- Experience in high-volume, fast-paced restaurants.
- Hands-on experience with local, organic, and sustainable products.
- ServSafe Manager or Regional Manager Food Safety Certification.
- Comfort with digital tools for operations, reporting, and team communication.
- Strong financial acumen, including managing budgets, labor, and profit and loss.
- Proven experience hiring, coaching, and developing high-performing teams.
- Adaptability and problem-solving in fast-paced, dynamic environments.
- Data-driven mindset and curiosity to identify and implement operational improvements.
- Commitment to operational excellence, hospitality, and team engagement.
- Experience in fast-casual or retail operations.
Responsibilities
- Lead the team while balancing people, operations, and business performance.
- Foster a culture of trust, transparency, and inclusion; oversee the employee lifecycle, ensure compliance, provide timely feedback, and develop a diverse talent pipeline.
- Maintain standards for food safety, cleanliness, equipment maintenance, and team safety; resolve facility, supply, and food quality issues.
- Deliver clean, hospitable, brand-aligned guest experiences and act on guest metrics.
- Analyze reports, manage costs, execute strategic plans, create schedules aligned with business goals, and drive sales and profit.
- Operate and support business systems, troubleshoot issues, and prioritize daily operations.
- Use technology and data to optimize operations and identify operational improvements.
- Perform essential functions of the Assistant Coach, Shift Leader, Kitchen Lead, and Team Member roles.
Benefits
- Competitive base salary with 20% bonus potential.
- Medical, dental, and vision plans.
- Paid vacation and wellness time.
- 401(k) program.
- Paid family leave.
- Complimentary greens and Sweetgreen swag.
- Opportunities to impact the team, community, and business.
- Collaborative team that lives the company’s core values.
- Clear career path for personal and professional development.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
