Restaurant General Manager

PF Changs China Bistro • Nashville, TN

3d • $100,000 - $120,000

About The Position

P.F. Chang's is hiring a full-time salaried Operating Partner or General Manager to lead restaurant operations and deliver exceptional guest experiences. The role calls for a results-oriented leader who can foster integrity, innovation, teamwork, and high standards of hospitality while using local market knowledge to drive sales growth. The position also involves developing the management team, maintaining culinary and service standards, and taking ownership of restaurant performance and long-term growth.

Requirements

• Progressive restaurant or hospitality management experience; external hires must have recent prior experience as a General Manager.
• Valid driver's license for occasional operational duties, which may include shift coverage, liquor-license requirements depending on the state, large catering deliveries, supply runs, local marketing, offsite training or business meetings, and travel between restaurant locations.
• Strong passion for exceptional guest experiences and a guest-centric mindset.
• Proven ability to drive sales growth and achieve KPI and EBITDA targets through strategic goal setting and local market expertise.
• Demonstrated success mentoring and coaching people at various levels to support their professional growth.
• Understanding of inventory management, cost of goods, and financial control, including P&L.
• General proficiency with POS systems, corporate software systems, third-party delivery platforms, inventory systems, and reservation systems.

Nice To Haves

• Experience in casual or upscale dining.
• Hospitality or business degree.
• Culinary and kitchen acumen, including experience managing or running culinary or kitchen operations.

Responsibilities

• Deliver exceptional guest experiences through personalized service and by exceeding guest expectations.
• Engage with guests to create a welcoming atmosphere, support sales, and identify revenue opportunities using local market knowledge.
• Drive incremental sales by delivering exceptional service and coaching team members on upselling.
• Use financial analysis and responsiveness to market trends to identify opportunities for continuous improvement.
• Take responsibility for restaurant operations and use KPIs and EBITDA targets to lead improvement initiatives and support the restaurant's success and growth.
• Set standards for integrity, professionalism, and innovative thinking while fostering teamwork and effective operations.
• Develop management team members through leadership training and prepare them for future roles.
• Maintain high culinary and hospitality standards to support guest satisfaction.
• Inspire and motivate the team and provide training, coaching, and performance reviews.

Benefits

• Medical, dental, and vision benefits.
• 401(k).
• Paid time off.
• Monthly and quarterly performance bonuses.
• Paid management training and professional development, with promotion from within.
• Employee referral bonuses: $250 for Team Member positions and $500 for restaurant management positions at locations other than the employee's home location.
• Employee discounts.
• Financial assistance through the Lucky Cat Fund for qualifying team members experiencing hardships.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed