Restaurant General Manager

Pacific Catch • Cupertino, CA

4d

About The Position

Pacific Catch is seeking an experienced Restaurant General Manager who is committed to first-class guest service and hospitality. The General Manager manages a restaurant and its team in accordance with company policies and guidelines, while exemplifying the company’s Core Values, Hospitality Standards, and Team Member Standards. The role provides leadership and mentoring to front- and back-of-house team members and helps create a fun, inclusive environment and memorable guest experience.

The position is full-time and exempt, with work hours that may vary according to business needs. Managers are expected to work evenings and weekends regularly. The role reports to the Regional Manager and may involve a future transfer to another Pacific Catch location in the San Francisco Bay Area. Compensation is $75,000–$103,000 per year.

Requirements

• Strong leadership, hospitality, and people-management skills.
• Ability to communicate effectively with senior leadership, team members, and guests.
• Advanced knowledge of food, ingredients, wine, and spirits.
• Computer skills in Excel, Toast POS, OpenTable, Google Mail, and calendars.
• Personal and emotional stability and the ability to serve as a strong, positive role model.
• Passion for protecting oceans and the environment.
• At least 5 years of hospitality experience, including at least 3 years of management experience.
• Experience managing successful, high-volume restaurants or an innovative chain.
• Proven ability to train, mentor, and manage hourly employees effectively and empathetically.
• Experience with professional and prompt business correspondence.
• Positive references or reviews from former employers and people managed.
• Ability to stand and maintain well-paced mobility for periods of up to 5 hours.
• Ability to reach, bend, stoop, and frequently lift up to 25 pounds.

Nice To Haves

• A degree in Hospitality, Business, Marketing, or Communication.

Responsibilities

• Manage a Pacific Catch restaurant and its team members in accordance with company policies and guidelines, exemplifying company Core Values.
• Provide direction, leadership, and mentoring to front-of-house and back-of-house team members on every shift.
• Ensure fast, accurate service and positive, polite guest relations.
• Represent Pacific Catch in the community, introduce guests to the food, invite them in, and ensure a memorable hospitality experience.
• Ensure the facility and service area are full, clean, and abundant during service.
• Handle guest complaints and concerns with empathy, professionalism, and prompt attention.
• Complete daily, weekly, and monthly operational, administrative, and HR-related duties.
• Review and understand profit-and-loss statements and identify opportunities to improve sales or manage costs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed